Client / Customer Care Rep

Health insurance
Dental insurance
All Seasons Heating, AC & Plumbing is looking for a friendly and motivated Client Care Representative to be the voice of our company in Toledo, OH. In this role, you'll be the first point of contact for our customers, helping them get the fast, reliable service they count on. If you love helping people and thrive in a fast-paced environment, we want to hear from you!

Answer inbound calls and respond to customer inquiries regarding HVAC and plumbing services
Schedule and dispatch service appointments for heating, cooling, and plumbing technicians
Follow up with customers to confirm appointments and ensure satisfaction
Accurately enter and maintain customer information in the CRM system
Handle customer concerns and complaints with professionalism and empathy
Communicate service updates, promotions, and maintenance agreements to customers
Collaborate with field technicians and office staff to ensure seamless service delivery
1+ years of customer service, call center, or client-facing experience preferred
Proficiency with scheduling software, CRM tools, or ability to learn quickly
Experience in the home services, HVAC, or plumbing industry is a plus
High school diploma or equivalent required
All Seasons Heating, AC & Plumbing has been a trusted name in the Toledo, OH area, delivering top-quality heating, cooling, and plumbing solutions to homeowners and businesses alike. Our customers love us for our reliability, expertise, and commitment to getting the job done right the first time. We take pride in fostering a supportive team culture where employees are valued, respected, and given the tools they need to succeed.