Head of Operations Management (m/w/d)

The Operations Supervisor is responsible for the day-to-day coordination of driver operations, routing execution, and customer service delivery. This role ensures efficient scheduling, effective communication with stakeholders, and consistent adherence to operational standards across fixed route and charter services.

WHY THIS ROLE MATTERS The Operations Supervisor is critical to the successful execution of daily service. This role directly impacts route reliability, driver performance, customer satisfaction, and the overall safety of operations.

By ensuring that each day runs smoothly, the Operations Supervisor protects the company’s commitments to its customers and the communities it serves.

This role also plays a key part in building a strong operational culture, fostering accountability, engagement, and performance across the workforce.

Additionally, this position serves as a foundational leadership role within the organization, developing future operations leaders.

WHAT YOU'LL OWN Operations & Dispatch Coordinate driver scheduling for fixed route and charter services

Dispatch daily operations and assist drivers with routes and itineraries

Support routing activities to maintain service efficiency

Driver Management Monitor driver attendance and performance

Conduct driver interviews and support hiring processes

Administer disciplinary action as needed

Serve as a point of contact for Board of Education, drivers, and parents

Respond promptly to operational and service-related inquiries

Administrative & Payroll Prepare and process weekly driver payroll

Maintain accurate records, reporting, and documentation

Other Other duties as assigned

WHAT YOU BRING Experience 1+ year of transportation or operations experience preferred

Licensing (Preferred) CDL with Passenger (P) and School Bus (S) endorsements preferred (not required)

Skills & Capabilities Strong verbal and written communication skills

Ability to perform effectively in a fast-paced environment

Demonstrated problem-solving and decision-making ability

High level of flexibility, initiative, and accountability

Strong interpersonal and team collaboration skills

Proficiency in Microsoft Outlook, Excel, and routing software

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.

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