Medical Office: Front Desk Receptionist (Full Time)

C. is an established eye care practice located at 33 Lancaster Street in Worcester, Massachusetts, United States. The practice provides specialized ophthalmic services to patients in the Worcester area and surrounding communities. Team members work in a professional medical office environment focused on patient care, safety, and service quality. The organization values reliability, courteous communication, and efficiency in supporting both clinicians and patients. C. offers an opportunity to contribute to a dedicated eye care team in a stable, patient-centered setting.
Role Description The Medical Office Receptionist is a full-time, on-site role based in Worcester, MA. Daily responsibilities include greeting patients, checking them in and out, answering phone calls, and directing inquiries to the appropriate staff. The receptionist supports insurance verification processes, manages incoming and outgoing correspondence, and helps maintain an organized, professional reception area. This position works closely with clinical and administrative staff to ensure a smooth patient experience and timely flow of appointments.
Qualifications Strong Phone Etiquette and Receptionist Duties skills, including professional communication, call management, and patient interaction.
Experience with Appointment Scheduling in a busy office or medical environment, ensuring accurate and efficient calendar management.
Familiarity with Medical Office operations, including front-desk workflows, patient check-in/out, and basic medical documentation procedures.
High school diploma or equivalent; prior experience in a medical office or healthcare setting preferred.
Proficiency with computers and practice management or electronic health record systems; basic MS Office skills.
Reliability in maintaining patient confidentiality and adherence to privacy regulations and office policies.

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