Head of Retail Merchandising

The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

Ensure execution of Company policies and standards, holding team accountable for store conditions and results.

Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.

Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.

Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.

Execute and maintain SISO (Store-In-Stock Optimization) routines to drive in-stock levels, replenishment accuracy, and sales readiness.

Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.

Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.

Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.

Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.

Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.

Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.

Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.

Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.

Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.

Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

3+ years retail leadership experience

Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.

Ability to climb ladders or step stools to stock and retrieve products.

Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.

Ability to work in a fast-paced environment with frequent customer interactions.

Work hours include nights, weekends and early mornings

S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

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