Head of Operations & Business Management

Operations Manager
This position is a newly created and is responsible for the overall management and administration of the business operations at a growing manufacturing company.

Duties

Oversee daily operations of the establishment, ensuring smooth and efficient workflow.

Manage and supervise business team members, driving workflow processes accurately.

Develop, improve and implement operational processes, systems and SOPs for a smooth workflow. Lead your team by example.

Build, lead and manage the Operations organization by implementing programs and processes to optimize operations, production and manufacturing workflow. Manage direct reports.

Must have the ability to develop, implement and train on workflow systems, and processes.

Collaborate with the management team to develop strategies and systems for operations.

Prior operations and supervisory leadership and problem‑solving skills, with the ability to think strategically. Training new team members.

Excellent interpersonal skills and communication skills with the ability to effectively lead and motivate a diverse team of employees. Excellent written skills to document workflow SOPs.

Must have the ability to develop KPI, metrics and hold team members accountable.

Must have an excellent understanding of the business operational aspects and workflow.

Managing the hands‑on operational aspects of the company.

Collaborate with the leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of the organization.

Requirements

Previous experience in business operations, supply chain, production and manufacturing.

Strong leadership skills with the ability to effectively supervise a business operations team.

Excellent communication skills including writing, with the ability to handle difficult situations with tact and diplomacy. (internal and customer facing)

Ability to multitask and prioritize tasks in a fast‑paced environment. Train and delegate.

Strong problem‑solving skills and attention to detail.

Ability to hold direct reports accountable. KPI and analytical ownership.

Bachelor's Degree or 5+ years’ experience in operations, supply chain and manufacturing is required.

5+ years business and operations experience are required.

5+ years of previous supervisory experience in an operations & manufacturing environment is required.

Proven change agent that can lead from the front to drive results.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem‑solving skills.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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