Head of Facility Management

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE ROLEThe Facilities Manager is responsible for leading the day-to-day operations of multiple corporate facilities, ensuring a safe, efficient, and exceptional workplace experience for employees, visitors, and business partners. This role oversees facilities operations, office services, maintenance, mail and distribution, reception, hospitality services, and contracted support teams.The ideal candidate is a proactive leader who can effectively prioritize competing demands, navigate complex situations, and consistently make sound, high-quality decisions. This individual will demonstrate a strong commitment to service excellence, operational efficiency, and continuous improvement while fostering a culture of accountability, professionalism, integrity, and teamwork.WHAT THIS ROLE WILL DOLead, develop, and manage a high-performing Facilities and Office Services team, including Facilities Coordinators, Receptionists, Baristas, Event Staff, and Bartending Services personnel across multiple locations.Oversee daily facilities operations, including access control, mail and distribution services, copiers and print centers, pantry management, office supplies, reception services, conference rooms, storage areas, first aid supplies, and emergency preparedness programs.Manage event operations, meeting and event space scheduling, hospitality services, coffee bars, and lounge areas to ensure a seamless employee and guest experience.Build and maintain strong partnerships with executives, department leaders, employees, building management, and external service providers to support business objectives and workplace needs.monitor performance to ensure quality, responsiveness, and compliance with service standards.Review and monitor internal and building work orders, ensuring requests are prioritized, tracked, and completed in a timely manner.Manage space planning initiatives, including workspace assignments, office moves, restacks, relocations, seating arrangements, and maintenance of accurate floor plans and occupancy records.Establish and maintain effective working relationships with building management teams, engineers, contractors, and vendors.Manage vendor relationships, contracts, and invoicing processes, ensuring accurate coding, billing compliance, and budget accountability.Conduct regular facility inspections and provide direction to janitorial and service providers to ensure workplace standards are consistently maintained.Lead emergency preparedness efforts, including emergency response procedures, floor warden programs, and business continuity initiatives.Foster a positive, customer-focused workplace environment that promotes professionalism, collaboration, and operational excellence.Perform additional duties and special projects as assigned.WHAT THIS PERSON WILL BRINGBachelor’s degree preferred, with 3-5 years of experience managing corporate facilities operations and office services functions, including mailroom operations, reception, maintenance coordination, space planning, and move management.Proven experience leading, developing, coaching, and managing high-performing teams.Strong interpersonal and communication skills with the ability to effectively interact with executives, senior leaders, employees, vendors, contractors, and building management personnel.Experience managing office restacks, relocations, workspace planning, and move coordination.Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.Ability to work flexible hours as business needs require, including occasional evenings, weekends, and emergency on-call responsibilities.Experience with security and access control systems is preferred.Ability to stand, walk, bend, twist, and perform physical activities throughout the workday.BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal daysWEALTH : 401(k) program with company match, stock reimbursement programFAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy supportCAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repaymentOTHERS : Volunteer time off, crowdfunding matchEQUAL EMPLOYMENT OPPORTUNITYWe aspire to build teams that reflect and support the fans and artists we serve. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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