Transportation Administration/Dispatcher

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.
The Transportation Dispatcher plays a key role in supporting the daily operations of Northeast Arc's Transportation Department within Community Employment Services (CES). This position coordinates transportation schedules, driver and monitor assignments, route management, compliance tracking, and operational support to ensure safe, efficient, and reliable transportation services for individuals served.
The Dispatcher provides administrative and operational oversight of daily transportation activities, ensuring compliance with Northeast Arc policies, DDS requirements, HST/MART regulations, and Massachusetts RMV standards. This role supports service continuity through effective scheduling, attendance monitoring, billing support, driver training coordination, and communication with staff, families, and individuals served. Assists the Transportation Director with training TD Drivers/Monitors and CES staff.
Maintains effective communication with Drivers/Monitors, individuals served, families, and support staff.
Ensures compliance with Northeast Arc policies and applicable transportation laws and safety requirements, including vehicle safety, seatbelt use, speed limits, consumer interactions, and safe driving practices
This position has access to confidential information regarding individuals served, including attendance, billing, and health-related information. The Dispatcher must maintain strict confidentiality in accordance with Northeast Arc policy, DDS requirements, and applicable state and federal privacy laws
Performs other duties and special projects as assigned
Successful completion of a CORI (Criminal Offender Record Information) background check and any additional background screening required by DDS or Northeast Arc policy, prior to and periodically during employment
Van driving and vehicle mechanical knowledge or experience preferred
High school diploma or GED
Working knowledge of smart-phones, PC's, and Microsoft Office programs. Ability to work independently, self-motivated and require limited supervision
May include shoveling and clearing snow/ice off and around vehicles.
Assigned office space working at desk and on a computer in the dispatch office. Any community or program location where transportation services are provided. Medical, dental, and vision coverage (for employees working an average 30 hours per week)
Generous paid time off, including vacation, sick time, and 12 paid holidays
Flexible Spending Accounts (health care and dependent care)
Group Life Insurance
403(b) retirement plan with limited company match
Employee Assistance Program and Mental Health Hub
eAcademy online learning platform
Mileage reimbursement (where applicable)
Northeast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life and play in the community. We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.
Transportation Dispatcher, Transportation Coordinator, Dispatch Coordinator, Driver Scheduling, Route Planning, Route Management, Transportation Operations, Fleet Coordination, Transportation Administration, Transportation Compliance, Human Services

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