Head of Operations & Business Management

The role of the Operations Manager is to achieve or exceed the budgeted financial performance in alignment with the revenue growth strategy for their assigned location(s) in partnership with the Owner Dentist. The OM needs to be an expert in their local market, leveraging best practices and implements the PDS Operational Model daily. In partnership with the Owner Dentist, develop and implement precise, realistic, and measurable individual and office goals that are challenging and compatible with company policy
Develop and implement a plan for achieving monthly office goals including development of team members and adherence to office protocols to provide for efficient operations
Monitor daily/ monthly performance of the office and ensure team schedules and skill set are optimized to achieve goals and manages expenses to achieve monthly budgeted NOI
Analyze collections trends and implement changes as needed to maximize collectable revenue
Implement, and ensure adherence to cash management and accounting protocols
Provide feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
Plan, coordinate and manage local marketing programs, with support of National and regional Marketing teams, which can include a mix of B2B marketing and community events
Ensure office is following PDS standards in respect to facility cleanliness and maintenance
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Performs people (HR) related functions, such as recruitment, assessing and selecting, performance reviews, disciplinary actions (with support of people relations) compensation administration, transferring and promotion of team members
Ensures all team members are abreast of current PDS training requirements and coordinates with regional training leadership to ensure training opportunities are made available to their teams to remain compliant
Assess, investigate, and resolve team member and patient issues by working with regional management and NSC support departments to develop timely, effective, logical yet creative solutions
Adheres and participates in all standards structured meetings
Maintains an appropriate professional appearance and demeanor in accordance with company policies; Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
Bachelor's degree. In lieu of degree, 3+ years of managerial multi-unit retail experience

Previous work experience in the healthcare field

Effective time management, calendar management, ability to prioritize, effectively communicate and keep associated team members informed
Patient Advocate (flexible and adaptive; Process Focused Operator (data driven decision-maker; organized and structured; computer proficient)
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition)
Influencer (active listener/observer of behavior; builds trust with those requiring coaching; tailors coaching style to the individual's needs; Ability to deliver formalized training content as provided by Organization and Talent Development
Ability to multi-task effectively without compromising the quality of the work
Ability to read, analyze, and interpret common financial reports, KPIs, and legal documents
Ability to respond to common inquiries from patients and team members regulatory agencies, vendors, and other members of the business community
Ability to draw valid conclusions; Ability to interpret and apply policies and procedures
Medical, dental, and vision insurance
Tuition Reimbursement
Paid time to volunteer in your local community
Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
PDS Health