Head of Business Operations - Remote

Elevate Patient Financial Solutions

Operations Manager I

Elevate Patient Financial Solutions has an exciting career opportunity available as an Operations Manager I. This position will be Hybrid Onsite in Omaha, NE and Remote Work from Home. The Full Time schedule for this role will be Monday - Friday Normal Business Hours with flexibility as needed based on client needs.

This role serves as the face of Elevate PFS to our hospital clients on a day to day basis. The purpose of this position is to lead and manage all operational staff and client portfolios encompassing the assigned area within the division of the applicable service line(s). Responsible for day to day operations of staff and client needs.

Manage and orient staff; Monitor staff performance, provides employee recognition and feedback.

Document issues and concerns to their upline leader(s).

Oversee the performance appraisal process to support performance and development.

Monitor overall project performance and provides monthly analysis of certification performance; Monitor billing procedures and documentation and provides updates with regulatory compliance; When necessary, partner with Client Services to discuss and address client concerns/issues immediately as they arise.

Ensure all communication from patients and providers have timely follow-up and resolution of complaints and concerns.

Provide adequate training needs to the staff related to policies/procedures or government regulations.

Work collaboratively with other facets of the operations which includes Disability, AR Services, Early Out, IT and HR.

High School Diploma or GED; Bachelor's Degree preferred

Minimum of 2 years of management experience, managing at least 5 people

Strong leadership and communication skills, high service orientation and strong computer system and analytical skills are required.

Excellent time management skills

Experience with Hospital systems such as STAR, EPIC, Cerner, Meditech, etc.

Working knowledge of Microsoft Office Suite and the ability to learn computer applications

Remote and Hybrid positions require home internet connections that meet the Company's upload and download speed criteria.

Medical, Dental & Vision Insurance

7 paid Holidays
2 Floating holidays
1 Elevate Day (floating holiday)
Employee referral bonus program

Apply

Vacancy posted 1 day ago

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