Client Service Support Rep

Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Delivers quality service to Paychex clients via phone, email, chat, and other avenues

Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

Performs data input, maintaining strong prioritization and organization

Documents all client interactions

Bachelor's Degree - Preferred

Provide outstanding service and build trusted relationships.

Work in partnership and support each other.

We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.

Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.

Our company culture reflects the diversity of our employees. We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion.