Client Service Rep / Reception

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves. As a Client Experience Specialist, you will be the first point of contact for our clients and play a crucial role in creating a warm, welcoming, and seamless experience from the moment they walk through our doors. Your exceptional interpersonal skills, attention to detail, and passion for delivering top-notch service ensure our clients feel cared for throughout their entire visit.
Offer Personalized Care: Greet clients with warmth and professionalism, offer refreshments, guide them to specific service areas, and curate an overall experience aligned with their preferences and needs.

Achieve Key Performance Indicator (KPI) Targets: Champion the Brand: Embrace and embody the values and culture of Tricoci Salon & Spa, becoming a living ambassador of our brand.

• Uphold Brand Standards: Ensure waiting areas, reception areas, and other spaces are maintained according to company brand standards.
• Educate clients on our services, retail products, and promotions, assisting clients in their selections and elevating their experience.
• Execute Transactional Procedures: Handle cash and credit transactions accurately and efficiently, ensuring strict adherence to established credit card/cash management protocols.

Minimum 1-2 years’ experience in a customer-facing role, preferably in a spa/salon, hospitality, or retail environment. Provide mobile customer experience (via headset and tablet) with strong communication and organizational skills.

Proficient in using computer systems and point-of-sale software.
Professional appearance and demeanor, representing the Tricoci brand with pride.
Ability to work a variety of schedules including evenings and/or weekends.
Employee discounts (up to 90% off the Tricoci menu service pricing, 25-50% off retail and more!).

• Growth opportunities within a diverse, inclusive and fun working environment
• Comprehensive health insurance including medical/rx (including virtual visits) dental, vision, life and disability

Wellness benefits including EAP with 5 free sessions (per situation)

~ Health insurance and 401(k) available after meeting eligibility requirements.
All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.