Evening Liaison

Join the Cleveland Clinic West Palm Beach team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Donor Liaison, you will be responsible for facilitating and coordinating all aspects of healthcare visits across the Cleveland Clinic Health System for designated patients and their families, ensuring a personalized and seamless experience. Serving as the primary point of contact, the role includes acting as a liaison between patients, families, and hospital leadership such as Professional Staff, the Ombudsman, Chairs, the Chief Executive Officer, and the Chief Operating Officer to promptly address and resolve concerns. A caregiver in this position works a hybrid schedule Monday through Friday from 8:00 a.m. -- with an onsite evening rotation about four times a year, and light local travel requirements.
Facilitate and coordinate all aspects of healthcare visits throughout Cleveland Clinic Health System for designated patients and their families.
Handle all visit related requests and partners with our IRD group and special program teams to advance the philanthropic and financial objectives of our organization.
Act as a liaison with Professional Staff, Ombudsman, Chairs, CEO and COO to advocate for patients and resolve complaints/issues.
Facilitate communications for patients and their families and expedite release of medical records to and from outside facilities.
Coordinates and expedite hospital visits, direct admissions, hospital transfers and Emergency Department visits.
Share relevant data measuring patient activity.
Assist with process improvement and problem resolution and service recovery related to patient service.
Maintain positive working relationships with physicians and all Cleveland Clinic staff interacting with clients of all levels while representing the Cleveland Clinic at the highest level.
Ensure patient's medical visit is an outstanding experience while engaging the patient in a relationship with the Clinic to develop/further the commitment of their support.
Bachelor's Degree in Business Administration, Marketing, Healthcare or a related field, OR equivalent work experience defined as extensive experience with institutional development, account and or patient relations management.
Seven years of experience in an exceptional customer service (preferably health care) environment
Experience with PC based computers/software required, including Microsoft Office Suite
Customer service experience with development, university or alumni relations, account management
Experience with Epic
Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures.
Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

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