Head of Talent Management, Learning & Development

FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers'compensation insurance. The Role You'll Play to Create Success We are happy to announce a full-time Talent Development Manager. This job contributes to the mission of FrankCrum by designing, implementing, and continuously improving enterprise learning strategies that build organizational capability, strengthen leadership, and support business performance. The Talent Development Manager oversees leadership development, onboarding, compliance training, career development programs, learning technologies, and organizational learning initiatives while promoting a culture of continuous improvement and lifelong learning.
Develop and execute the organization's talent development strategy by assessing business needs, identifying capability gaps, and aligning learning initiatives with strategic objectives.
Design, implement, and evaluate leadership development programs for leaders at all levels, including succession planning and manager development initiatives.
Develop and manage employee development programs, including competency models, career pathing, and individual development planning resources that promote internal growth.
Lead the organization's onboarding strategy by designing standardized onboarding programs, resources, and experiences that improve new hire readiness, engagement, and retention.
Oversee enterprise compliance training by ensuring required training is assigned, completed, documented, and maintained in accordance with regulatory and organizational requirements.
Design and deliver engaging learning solutions using instructor-led, in-person, virtual, self-paced, and blended learning methods grounded in adult learning principles.
Administer and optimize the Learning Management System (LMS) and leverage learning technologies, including AI-enabled tools, to improve the learner experience and operational efficiency.
Develop, curate, and maintain learning content and resources, including eLearning modules, job aids, toolkits, and digital learning libraries.
Partner with business leaders and Human Resources to identify development opportunities, provide talent development consultation, and support organizational effectiveness initiatives.
1Measure and analyze learning effectiveness through performance metrics, leadership and learner feedback, and business outcomes to drive continuous improvement and demonstrate return on investment.
Manage external learning vendors, consultants, and training resources to ensure quality, continuity, cost-effectiveness, and alignment with organizational objectives.
The Attributes We Seek Bachelor's degree in Business, Human Resources, Organizational Development, a related field, or equivalent experience.
Progressive Talent Development experience.
Significant experience designing enterprise learning programs and administering Learning Management Systems.
Significant experience facilitating talent development at all levels, including leadership development.
Learning and Development Professional Certification (CLDP) preferred.
Health Insurance is zero dollarpaycheck cost for employee's coverage and a low cost for family plan.
Dental and Vision Insurance
Short Term Disability and Term Life Insurance at no cost to the employee
Long Term Disability and Voluntary Term Life Insurance
Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
Flexible Spending Accounts for Medical and Dependent Care Reimbursement
Health Savings Account funded by FrankCrum
Paid time off and holiday pay
PTO cash out
Alero Financial and its robust credit union benefits program
Employee and client referral bonus programs
FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.
The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, Angel Tree, and Clearwater Free Clinic!
FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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