Head of Programme Management

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Comprehensive Medical/Dental/Vision Benefit Packages
Paid On-the-Job Training
Tuition Reimbursement
Flexible Schedules
Retirement Savings Plan

Elwyn seeks a Program Supervisor , who will be responsible for the overall management of identified community residential service location(s), including the orientation and supervision of all assigned staff, medications oversight, medical appointments, food shopping/petty cash/menu implementation, fire drills, room care, outcomes implementation and documentation, physical site maintenance and vehicle issues.

Participate and give input in the interview process and collaborate with the Operations Manager (OM) and Program Specialist (PS) to maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, training, and regular staff meetings
Provide timely feedback on Life Skill Associates (LSAs) and Lead LSAs job performance to the OM, and, in the moment, direction and education to the Life Skills Associates, as needed
Ensure personnel assigned to their location(s) maintain compliance with training and credentialing requirements including but not limited to completing site orientation with staff before working at the home, and support completion of 24 hours of training annually and completion of required annual training topics by scheduling staff for training in the learning management system, notifying staff of their training registrations and coordinating employee worksite schedule to support participation in training activities; report site training compliance to OM
Provide ongoing guidance to staff regarding the daily care, instruction, and safety of individuals supported at assigned program site as outlined in the ISP
In conjunction with the OM, ensure sites operate in accordance with the organization’s quality standards for safety, cleanliness, and comfort, and state licensing and accreditation standards by reviewing including but not limited to routine maintenance and cleanliness of vehicles assigned, environmental audits of physical site, staff documentation of daily shift activities and by delegating or performing corrective action plan completion and following up with site and maintenance staff accordingly
Communicate operational needs and status to Operations Manager to maximize overall efficient and effective operations of the site
Inventory items in first aid kits in the program and in the vehicle reporting missing items to the OM for replacement
Accurate and safe completion of medication administration and documentation including but not limited to medical appointment follow up, processing of medication scripts, picking up medication from pharmacy, updating Medical Administration Records (MAR), accurate completion of required paperwork including but not limited to progress notes by staff for submission to program management.
Effective utilization of petty cash to purchase items as directed by the Operations Manager
Completion of monthly and new admission fire drills including documentation of the drills
Ensure execution of community outings at the direction of the Operations Manager and/or the Program Specialist (PS)
Implementation of care plans toward individual outcomes and support for specific basic individual needs
Support the transportation team and the OM in the scheduling of, follow through for, and transportation to, medical appointments ensuring medical appointments are kept and adequate staffing levels are maintained in order to keep appointments
Communicate use of staffing resources, regarding maximizing resources to fulfill community outing requirements, as directed by the Operations Manager
Support and verify staff hours worked using sign-in sheets for staff in accordance with established program protocols and the Operations Managers direction
Respond to contact from the community and the families of individuals in the absence of the OM
Assemble and maintain personal care books including but not limited to the client face sheet (CFS) and the care record
Participate in the development and implementation of the ISP by sharing information with the PS regarding the individual’s participation in program activities and progress toward Outcomes, and by reinforcing LSAs’ work with the individual on working toward the identified Outcomes within the scope of the established plan
Complete paperwork and maintain all documentation as assigned (and as applicable to specific program regulations, as determined by program management for the program site including but not limited to daily logs, , daily goal reports, assessments, daily financial transactions, MAR, behavioral data sheets, Incident Reports, Parent/Guardian/Other contact form, etc.
Aid in the resolution of problematic situations (e.g. communication difficulties, times of distress or agitation) that may occur for individuals supported and notify program management of any unusual or emergency situations
Assist the Operations Manager to complete MAR reviews in accordance with established Medication Administration regulations
Serve as first point of contact during assigned shift/schedule for daily and emergency situations carrying their work phone during all work times to ensure immediate communication with others
Verify and report the compliance to the Operations Manager of proper staffing levels and work distribution within assigned program site and maintain levels of supervision as defined in Individual Service Plan (ISP)
Document and report on employee performance-related issues as needed to the Operations Manager
Complete required training to become certified as a medication practicum observer and maintain certification
Participate in nursing meetings by sharing information about the individuals and their response to medical interventions including but not limited to recovery from illness, response to medications and any seizure activity
Remain current with own required training certifications, meets state-regulated licensing and regulatory accreditations, and adheres to mandatory requirements
Pick up and deliver mail from/to Media Campus, sorting mail accordingly at the site
Report any infraction of Elwyn policies to program management
High School Diploma required, Bachelor’s degree in business or human service field preferred
Two (2) years of experience in residential programs for people with disabilities
Experience with Microsoft Outlook, Word and Excel preferred
Ability to be flexible and adaptable in work schedules and work assignments as defined by program needs
Ability to effectively communicate both in writing and verbally
Ability to request, accept and utilize feedback and training appropriately
Ability to provide effective feedback, training, and delegate job assignments
Demonstrated strong organizational, time management and prioritization skills
Must possess strong customer interaction and written and verbal communication skills
Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills