Head of Operations & Business Management

As we scale the sales organization from a lean team to a distributed, multi-territory operation, our operational infrastructure hasn't kept pace. We need a strategic RevOps leader to serve as the operational backbone for TAAP sales leadership-someone who can translate aggressive revenue targets into executable territory plans, build forecasting rigor that informs President-level decisions, and embed accountability for growth across the team. You'll be the "chief of staff" to our VP and SVP of Sales, owning the intersection of people, process, and systems that unlock productivity and predictable growth.
Your work directly influences go-to-market strategy, organizational design, and executive decision-making.
Key Responsibilities Operational Execution & Business Rhythm

Act as the primary operational partner to segment sales leadership, owning the rhythm of business and cadence of operational reviews
Provide guidance and facilitate weekly, monthly, and quarterly business reviews-including pipeline reviews, forecast calls, performance reporting, and account planning
Drive accountability within the sales team by tracking and communicating performance against KPIs and revenue milestones in real-time
Serve as the liaison between the field and central functions, ensuring leadership decisions are operationalized quickly and accurately
Manage complex, multi-phase projects with cross-functional workstreams (HR, Compensation, Systems, Sales Enablement), balancing competing priorities
Lead data quality standards and process improvements in partnership with CRM administrators, data governance teams, and analytics teams
Collaborate with the Systems team to drive Salesforce hygiene, adoption standards, and data governance across the segment sales organization
Project manage Annual Sales Meeting planning for segment-level strategy sessions and team alignment
Own segment Net Revenue Retention targets and embed renewal/expansion goals into team scorecards, compensation, and performance reviews
Build and maintain comprehensive NRR tracking frameworks, analyzing cohort performance and identifying at-risk accounts for proactive intervention
Serve as the segment's primary interface to central Revenue Operations, Sales Enablement, Compensation, and Systems teams, ensuring alignment on priorities and execution
Represent the segment in President-level forecast calls, owning data integrity, bottoms-up modeling, and clear, confident commentary on revenue outlook and risks
Build and maintain rigorous bottoms-up forecast models informed by pipeline health, historical conversion data, coverage ratios, and leading indicators
Synthesize operational data into executive-ready narratives and recommendations for VP/SVP/President audiences
Partner with Finance to reconcile field submissions with targets, explain variances, and surface forecast risks and upsides with clear assumptions
Own the segment's annual and in-year go-to-market strategy, translating revenue targets into actionable territory, coverage, and capacity plans that drive field execution
Partner with VP/SVP leadership to define and refine acquisition, expansion, and renewal plays-ensuring strategy reflects market opportunity and competitive positioning
Drive alignment between GTM strategy and quota/territory design, ensuring field leadership has clear visibility to their path to quota
Monitor GTM effectiveness through leading indicators (pipeline velocity, new logo velocity, expansion rate) and recommend course corrections in-quarter
4+ years driving revenue operations or go-to-market strategy at segment or business unit level, with demonstrated success owning revenue and retention KPIs

• Hands-on experience supporting senior sales leadership (VP/SVP level) and comfortable presenting data-driven recommendations to President-level audiences
• Proven success building forecasting models and frameworks that actually predict close rates, pipeline velocity, and conversion-and using those models to inform business decisions
• Track record managing complex cross-functional projects with multiple stakeholders, competing priorities, and ambiguous outcomes
• Exceptional executive communication and presence-ability to synthesize complex operational data into compelling narratives that inform C-level decision-making
• Thorough understanding of end-to-end sales workflows, from pipeline management and account coding through renewal and expansion planning
• Strong financial modeling and analytical skills-comfortable building bottoms-up forecasts, NRR tracking frameworks, and performance dashboards
• Detail-oriented with systems thinking-you see how process, data, and people interact, and you design for scale
• Salesforce.experience with Salesforce administration, configuration, or advanced reporting
• Advanced proficiency with BI/reporting tools (Tableau and/or PowerBI) for pipeline analytics, performance dashboards, and executive reporting
• Strong Microsoft Excel skills-building financial models, scenario analysis, and complex data manipulation

Familiarity with Sales Compensation platforms (e.g., Claude, CoPilot) and broader Microsoft 365 suite (PowerPoint, Teams, OneDrive)
Comfort with data warehouse environments and ability to query/interpret structured data (SQL, Alteryx, Business Objects)
Experience in high-growth SaaS or enterprise software environments
Background in sales operations or go-to-market strategy within professional services or information/content businesses
#Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
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Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
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This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
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