Buyer - Manufacturing and Supply Chain Purchasing

Procurement Specialist – Supplier Service

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

The question is whether any of them will help you grow in your career? The Procurement Specialist – Supplier Service is responsible for owning the end-to-end execution and optimization of supplier order flows across domestic and international supply chains. This role ensures delivery reliability, proactive issue resolution, and continuous improvement of procurement operations. The position requires strong analytical capability, system proficiency, and the ability to collaborate cross-functionally with suppliers, Customer Service, warehouse operations, and internal stakeholders. The successful candidate will not only execute daily operations but also identify trends, resolve root causes, and drive improvements in supplier performance and internal processes.

Own the full order lifecycle from placement through delivery. Validating lead times, tracking status, expediting critical orders, and resolving exceptions such as delays, short shipments, freight damage, and incorrect materials, while ensuring transactions are processed accurately within defined service levels.

Serve as the primary point of contact among suppliers, Customer Service, and warehouse operations, driving proactive communication about disruptions, owning escalations through to resolution, and building the working relationships that keep operations stable before problems compound.

Track and drive performance against key operational KPIs, including order-processing productivity, supplier delay rates, and claim turnaround time, while analyzing trends to surface root causes and translate findings into concrete recommendations that move the needle.

Manage order workflows across ERP, case management, and supplier portal systems (Newton, Pega, Prosugate), maintaining data accuracy and compliance across all procurement transactions, supporting issue identification and testing through system changes, and keeping operational dashboards reliably current.

Identify recurring operational breakdowns, drive root cause elimination, and actively contribute to automation and workflow improvement initiatives, working cross-functionally with Procurement, IT, Customer Service, and Warehouse to raise the performance floor across the supply chain.

Partner with Sales, Product Development, and Customer Service on quotations, expedites, and special orders while providing timely, accurate status updates to internal stakeholders and contributing to broader initiatives that improve both customer experience and operational efficiency.

Bachelor's degree in supply chain, Business, Engineering, or related field (or equivalent experience)

• 2–4 years of experience in procurement, supply chain operations, or order management in a high-volume environment
• Strong analytical and problem-solving skills with the ability to interpret operational data and identify trends
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, data analysis)
• Strong attention to detail and data accuracy
• Excel at being part of a strong, empathetic team.

Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.