Desktop Engineering Support

Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Loma as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

The work location for this position will be at a government site and will require the ability to:

must be able to work in noisy environments, such as data centers and operations centers; Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets

Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)

Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; Primary Responsibilities Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

Work directly with VIP and executive-level customers to provide premier computer and network support

Properly troubleshoot and resolve user computer issues including hardware and software-related concerns

Ensure customer related tasks are completed within the timeline set

Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components

Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues

Troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues

Provide support to a 24/7 operation

Overtime, Weekend 12-hour Shifts, and Some Holidays will be required periodically

Basic Qualifications US Citizen

DoD Secret Clearance

Must demonstrate expertise in IT Enterprise Operations

Excellent customer service skills

Relationship building

The hourly rate for this position is $34.00.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. Securing Your Data

Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., com automated system - never from free commercial services (e.g., If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at View email address on click.appcast.io you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.