Customer Service Officers

Service BDC Specialist
The Service BDC specialist is responsible for providing high-quality customer service to clients within the service department. The BDC specialist will be required to drive sales of the service department by answering incoming phone calls with a friendly voice, scheduling service appointments, and addressing any concerns. It is because of our employees that Keffer Auto Group remains the premier place to work in North Carolina. Keffer Auto is always looking for fresh, innovative, enthusiastic professionals driven to succeed in the car business. If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume.
Our ideal candidate is someone with superb customer experience and is eager to learn and grow.
Service BDC Compensation and Benefits:

• Flexible Working Hours
• Health Insurance
• Life Insurance
• Dental & Vision Insurance
• Short term & Long term disability
• From $15.00 per hour

Meet and greet service customers/provide exceptional customer service with courtesy and respect.
Make phone calls to service customers to ensure satisfaction.
Call to schedule customers in for Special Order Parts.
Complete prospecting steps and procedures for service customers.
Follow up on customers and make cold calls to potential clients.
Consult regularly with the BDC/Exchange Manager.
Adhere to all company policies and procedures.
Six months to one-year customer service experience preferred
Must have the ability to establish productive, cooperative relationships with customers, vendors, coworkers and management.
Must have knowledge of systems such as Microsoft Word and Excel, managing files and records.
Must have exceptional guest service skills including excellent phone etiquette. Day shift

Ability to Relocate: Relocate before starting work (Required)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Keffer Volkswagen