Full Time Head of Housekeeping

Housekeeping Supervisor

Supervise the housekeeping team; assign and delegate tasks, ensuring efficient coverage and proper work distribution

Set and maintain high cleanliness and service standards throughout the hotel; conduct regular inspections to ensure that all housekeeping activities meet established criteria

Provide training to new team members and ongoing development opportunities to enhance their skills and knowledge; conduct regular training sessions to reinforce proper cleaning techniques and safety protocols

Monitor housekeeping supplies, linens, and equipment inventory; coordinate with the appropriate department to ensure an adequate stock of housekeeping supplies

Coordinate with the front office to ensure that guest rooms are ready for occupancy; maintain accurate records of room status and work closely with the front office to manage room inventory

Address guest concerns or feedback related to housekeeping promptly and effectively; strive to enhance guest satisfaction through exceptional service

Ensure that all housekeeping practices adhere to safety and security protocols; Prepare and submit regular reports on housekeeping operations including room occupancy, cleaning schedules, and staff performance

Work collaboratively with other departments such as maintenance and front office to address any maintenance or guest-related issues that may require attention

Assist in the implementation of special projects

Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed

You have 1-3+ years of experience in a housekeeping role preferred

English and Spanish fluency preferred

You can interpret standard operating procedures, safety, and sanitation instructions

We are proud to offer competitive wages and the following benefits for full-time employees:

50% off discount at most New Waterloo restaurants

Health, vision + dental benefits

Paid holidays

Tuition reimbursement

Referral bonuses

Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.