Client Service Support Rep

18.25 - $21.00 Hourly

Sunday 8:45 am - 3:15pm
Saturday: 12:00 pm - 5:15 pm
Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. At least half a year documented customer service experience and/or health/fitness experience
High school diploma or equivalent preferred
Must be proficient in Microsoft Office
Previous customer service experience required.
Cash handling knowledge
Education & Training:
High school diploma or equivalent preferred
Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame
Must be able to complete the YMCA’s mandatory training modules for program staff within the required timeframe after hire
Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
Child Protection Commitment
The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns.