Recruiter (Temporary, Work From Home)

Westmark Enterprises/Kendall Hunt Publishing is looking for our newest Onboarding Specialist in our IT Department. As an Onboarding Specialist you will provide setup, training, and support for our new customers that are just beginning to use our digital products. This position will work in our home office in Dubuque, Iowa.
Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at .
What Does An Onboarding Specialist Do?

You will assist with the setup of the new products, such as setting up LTI integrations and configure and customize to the customer's preference
Provide customer support during the early implementation process, eventually transitioning them from our Onboarding team to our Tech Support team
You will perform quality assurance and run tests on our newly release browsers or operating systems
Create documentations for new products and host training sessions and webinars via Zoom
You must hold an associate degree or equivalent from a two-year college or tech school; Someone who has excellent customer service experience and communication abilities
Someone who is eager to help solve problems, and apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability

• 15 days of PTO at hire, plus paid holidays
• Scholarship and tuition reimbursement