Head of Operations & Business Management

Salary Range: $50,000 - $60,000 + Performance Bonus Eligibility

The Operations Manager is responsible for leading the day-to-day operations of all Head Hospitality brands, including Pop’s Lemonade Company, Cheddar Box, Well Rounded Mini Donuts, and Head Hospitality Catering.

This role ensures operational consistency, leadership development, financial performance, and exceptional guest experiences by supporting Department Leads and Location Leaders while continuously improving systems, processes, and execution across the organization.

Serving as the primary operational leader, the Operations Manager exercises sound judgment in resolving day-to-day operational challenges, develops leaders to make confident decisions, and creates scalable systems that support the continued growth of Head Hospitality. This position works closely with the COO to implement strategic initiatives, strengthen operational performance, and build scalable systems that support the continued growth of Head Hospitality.

Bachelor’s Degree in Business Management, Hospitality Management, or Similar Field of Study

3+ years of leadership experience in hospitality, restaurant/retail operations, or operations management (required)

Experience managing multiple teams or locations (preferred)

Food Manager’s Certification

Demonstrate exceptional leadership, coaching, and team development skills.

Exhibit excellent organizational, time-management, and prioritization skills while effectively managing multiple teams, locations, and priorities.

Operations Manager

Proficiency with Google Workspace, Asana, and operational software platforms including Square, Clover, and similar business systems.

Ability to develop and maintain operational spreadsheets, dashboards, and reporting tools that support inventory management, forecasting, labor planning, and business performance.

Ability to analyze operational and financial data, including labor, sales, inventory, and cost of goods sold.

Self-starter with the ability to take initiative and drive continuous improvement.

Ability to maintain a flexible work schedule, including evenings, weekends, holidays, and occasional extended hours as business needs require.

Lead and oversee daily operations across multiple brands and locations.

Monitor operational performance and implement solutions that improve efficiency, consistency, and profitability.

Ensure compliance with food safety, sanitation, and company standards.

Travel regularly between company locations using a personal vehicle as operational needs require.

Represent Head Hospitality professionally with team members, guests, vendors, partners, and community organizations.

Follow and enforce all company policies, procedures, and standards.

Directly lead, coach, and develop Department Leads and Location Leaders across all Head Hospitality brands.

Conduct regular one-on-one meetings to provide coaching, accountability, leadership development, and performance feedback with location leaders and department heads

Establish clear performance expectations and hold leaders accountable for operational and financial results.

Support hiring, onboarding, succession planning, and leadership development in collaboration with the Hiring Coordinator and COO.

Operational Performance:

Partner with Department Leads and Location Leaders to develop action plans that improve operational consistency, staffing effectiveness, and overall business performance.

Drive accountability through regular operational reviews and performance discussions.
Ensure all locations have the equipment, inventory, staffing resources, and operational support necessary for success.

Provide leadership and oversight for company fleet vehicles and operational equipment by ensuring appropriate maintenance, repairs, cleanliness, and overall operational readiness are consistently managed by the responsible team members.

Ensure inventory management systems, forecasting, ordering procedures, and waste management practices are consistently executed across all operations.

Coordinate with vendors and suppliers to resolve operational issues and maintain strong business relationships.

Collaborate with the Marketing Team to ensure promotions, product launches, seasonal campaigns, and marketing initiatives are executed consistently across all locations according to established timelines and brand standards.

Compliance & Brand Standards:

Conduct regular operational audits evaluating food safety, health code readiness, guest experience, cleanliness, and brand standards.

Partner with leaders to correct operational deficiencies and maintain continuous compliance.

Ensure all operations comply with company policies and applicable regulatory requirements.

Partner with Department Leads and Location Leaders to develop and manage operational budgets.

Monitor labor, cost of goods sold, inventory performance, pricing, and overall operational profitability.

Review financial performance regularly and develop action plans that improve efficiency and financial results.

Ensure safe cash-handling procedures, deposit accountability, and operational financial controls are consistently followed.

Project Management:

Lead and coordinate operational projects, including equipment upgrades, process improvements, menu implementations, software rollouts, and other company initiatives.

Ensure projects are completed efficiently, communicated effectively, and implemented successfully across all brands.

Support special projects and strategic initiatives.

Maintain positive relationships with team members, vendors, partners, and community organizations.

Ability to work in a fast-paced food service and operational environment

Ability to work in indoor and outdoor environments, including heat and cold

Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional extended hours, based on operational needs (40-50 hours/week)

Work authorization/security clearance required:
Paid company holidays

Employer health insurance contribution (employee-only eligibility after waiting period)

Annual wellness reimbursement for approved services (massage, chiropractic care, mental health, gym membership)

Annual branded apparel stipend

Free shift meals and beverages

Performance Bonus Eligibility based on individual performance, leadership effectiveness, and overall company growth above prior-year benchmarks.

Head Hospitality, LLC values diversity and believes in providing equal opportunity in who we hire, train and promote in all positions without regard to race, color, religion, national origin, sex, age, disability, or any other protected status. We seek to ensure that decisions regarding compensation, promotions, benefits, and/or programs will align with our value of diversity.

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