Dispatcher - Remote Work

Dispatcher
Multi-Comm, Inc. is a Veteran-Owned Small Business specializing in providing installation and maintenance services for the cable television and telecommunications industry, as well as the private sector. At Multi-Comm we provide a wide variety of services including commercial cable installation, fiber optic installation and maintenance, rewiring and retrofit, structured cabling and more.
With a focus on safety, quality and customer satisfaction, Multi-Comm Inc. technicians install cable television, high-speed internet, and digital telephone services. This is an excellent opportunity for the right individuals who enjoy interacting with customers and are dynamic team players with high standards.
QUALITY WORKMANSHIP is the key to our success! Therefore, only individuals who are team-oriented, have excellent customer service skills and are committed to providing high-quality work will be considered for these positions.
We are a high volume Cable Contractor for a well-known Telecommunications provider in Southern California. As a dispatcher your main responsibility is to handle inbound related calls and emails from our Field Technicians.
reviewing pending work orders & assisting technicians with remote trouble shooting for issues that could cause customer's equipment not to function correctly. (Coding, signal and maintenance issues) You will also be responsible for communicating & recording information via telephone, email and messaging.
We are looking for a team player to join our team who can communicate efficiently and professionally with co-workers as well as senior management, customers and vendors. Our hours of operation are 7 am until the last tech leaves the field Monday-Sunday so the ideal candidate must be flexible and willing to provide cover where necessary.
A strong customer service background.
Being able to promote positive customer relations and working relationships on a consistent basis.
Monitoring technicians work routes to ensure on time arrival to their appointments.
Assist in driving field productivity through efficient call handling and support.
Record information into company programs & databases to provide accurate customer service history in each customer account and a record of service calls.
Ensure all work orders are closed using the correct coding, notes and time stamps.
Ensure billing is complete and accurate by verifying the services installed are reflective of the services on the account along with the appropriate charges being added to the account.
Must demonstrate the ability to project a positive, professional company image at all times.
The ability to operate a computer and its various functions.
Knowledge of the cable industry or similar service industry is an advantage.
Prior customer service and/or dispatch experience.
Knowledge of OMSE, Kitty, Orange Tools, Penguin Data, Tech Director and CSG is a plus.
Knowledge of Microsoft Office.