Care Home Matron

In addition to the responsibilities below, this position is also responsible for leading the implementation of best practice models; leading the implementation of patient care delivery systems and practice standards across the service line; delegating tasks related to the investigation and resolution of patient/family/member concerns regarding patient care and services; facilitating collaboration with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; managing the use and maintenance of equipment, supplies and medications; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; Creates and advocates for developmental opportunities for others; Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; fosters access to stakeholders.

Manages designated units or teams by translating business plans into tactical action items; ensures all policies and procedures are followed; fosters direct reports to resolve escalated issues as appropriate. incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.

Manages continuum of care / care at home operations to support patient care by: providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and monitoring compliance to financial commitments; identifying, requesting, and implementing workflows and strategies to achieve performance targets and aligning with market strategies; developing and guiding short- and long-term operational initiatives and managing program, services, and/or systems; assuming accountability for human resource management related to performance measurement and employee management; directing continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports; and contributing to the development, monitoring and control of departmental payroll and non-payroll budget and other aspects of financial management and cost control/reduction.

Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and service area leaders and overseeing highly complex workstreams with large program impact; leading the development and implementation of plans, policies, and processes for data gathering, using relevant data gathered, and analysis while ensuring guideline and regulation alignment; aligning patient care management solutions across departments and/or service lines, ensuring consistency and seamless transitions across the continuum of care; leading multidisciplinary continuum of care / care at home team(s) and holding team(s) accountable for performance; facilitating and leading local agency and outside provider contract/vendor relations to achieve optimal patient care and medical services for care across the continuum; assisting the design of emergency preparedness programs and ensuring the departments emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation, equitable distribution of resources, and delivery on objectives.

Manages improvements to operations and technology processes by: leading and implementing long-term strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; developing and managing a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes in response to barriers and/or issues; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic organizational initiatives.

Diversity, Equity, and Inclusion Support

Health Care Industry

Short- and Long-term Learning & Recall

Team Building

Knowledge, Skills and Abilities (Functional) Emergency Preparedness

Evidence-Based Medicine Principles

Nursing Principles

Business Process Improvement

Employee Training

Financial Acumen

Health Care Compliance

Health Care Quality Standards

Information Systems

Legal And Regulatory Requirements

Microsoft Office

Training

Union Work Environment

Workforce Planning

Minimum Qualifications Bachelors degree in Nursing (BSN) AND minimum five (5) years of experience in business operations, clinical health care, or a directly related field.

Minimum three (3) years of customer or member/patient service experience.

Registered Nurse License (Washington) within 6 months of hire OR Compact License: Registered Nurse within 6 months of hire

Registered Nurse License (Oregon) within 6 months of hire

Preferred Qualifications One (1) year of experience managing operational or project budgets.

Three (3) years of project/program management and/or implementation-related experience.

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