Head of Programme Management

General Purpose Performs mid-level leadership work by managing the performance and integrity of a specific program. This role is responsible for identifying, developing, implementing, and monitoring strategies and standard operating procedures to ensure program success. The Program Manager coordinates with other management staff to maintain high operating standards and to oversee programmatic functions related to compliance, performance, and staff training. This position requires extensive expertise in specialized functions within workforce development, enabling the development of efficient, innovative methods to advance CareerSource Central Florida’s strategic business objectives.
Essential Functions The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this job title. It is not necessarily descriptive of any one position in the job title. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Assists with planning and developing workforce training programs, ensuring compliance with applicable local, state, and federal policies and statutes while focusing on business-first and holistic customer service model
Review staff work to ensure adherence to established guidance, policies, and procedures, as well as to assess the effectiveness of training and compliance with program standards.
Conduct quality reviews of program activities, providing insights to improve program integrity and address any compliance gaps.
Maintain comprehensive knowledge of local, state, and federal regulations governing workforce programs to ensure program integrity and regulatory compliance.
Facilitate training sessions and provide technical assistance to staff on program policies, aiding in the implementation of procedures to enhance program efficiency and compliance.
Develop and continuously update standard operating procedures (SOPs) and policies that align with regulatory requirements, ensuring clarity and consistency in program delivery.
Collaborate with the Senior Program Integrity Manager to evaluate existing policies and procedures, recommending adjustments or new policies to improve program effectiveness and compliance.
Create frameworks for policy communication and education, ensuring that staff fully understand and consistently apply procedures in line with compliance standards.
Other tasks and duties as assigned
Supervision Supervision Received - Work is performed independently with moderate latitude for the use of initiative and independent judgment.
Supervision Performed - Supervises others.
Minimum Qualifications Associates Degree from an accredited institution in business administration, human resources or a related subject; supplemented by four (4) years’ experience in workforce development; or an equivalent combination of education, certification, training, and/or experience. Minimum qualifications for combination:
High School Diploma or GED combined with at least six (6) years related experience
Bachelor’s Degree or equivalent coursework from an accredited institution in a related field combined with at least two (2) years related experience.
Position is required to attain state-required Tier 1 certification within the completion timeframe. After the first year, incumbents must maintain current Tier 1 certification by completing the minimum number of continuing education units (CEUs) annually.
Must be able to provide verification of the legal right to operate a vehicle in the State of Florida (Driver’s License, documentation of personal auto insurance, etc.). Must fulfill all requirements of the CareerSource Central Florida Vehicle Safety Program and have reliable transportation.
Preferred Qualifications Advanced degree in related area from an accredited institution; experience in workforce and/or economic development.
Accreditation confirmed by USDOE Database of Accredited Postsecondary Institutions and Programs.
Knowledge, Skills, And Abilities Knowledge of and ability to administer workforce-related programs and services
Skill in time management and work organization
Skill in the use of Microsoft Office products (Word, Outlook, Excel, and PowerPoint)
Ability to read, analyze, and interpret complex data/reports
Ability to effectively present information and technical assistance
Ability to manage multiple priorities to ensure that deadlines are met
Ability to work in a fast paced and diverse environment
Ability to coordinate with internal and external partners
Ability to meet or exceed established performance goals and monitoring standards
Ability to correctly interpret and effectively train staff on all applicable policies and procedures.
Ability to establish and maintain effective and cooperative working relationships with businesses, career-seekers, co-workers and other stakeholders
Ability to work with minimal supervision
Ability to follow oral and written instructions
Ability to communicate effectively in English orally and in writing
Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
Models CareerSource Central Florida’s core values
Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds
Strategic Knowledge, Skills, And Abilities Analyze and evaluate complex plans and strategies related to workforce, business, finance, agreements and/or public partnerships
Skilled in market analysis, planning and feasibility
Strong analytical skills and experience interpreting a strategic vision into an operational model
Skill in examining, developing, reengineering, and recommending business and operational policies and procedures
Ability to use critical thinking to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Solid ability to prioritize and plan work activities, use time efficiently, and develop realistic action plans
COMMUNICATION Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies
Skilled in consensus building and public speaking
Ability to communicate effectively verbally in meetings, presentations or individually with staff; communicate effectively in writing
Excellent interpersonal skills coupled with a demonstrated ability to relate to people at all levels; Strong relationship building with the ability to find common ground, build consensus and strengthen collaboration among stakeholders
The ability to quickly establish credibility and serve as an advocate of the organization
Utilize negotiation skills to advance the revenue options for the organization
DECISIVE Ability to meet or exceed established performance goals and quality standards
Ability to make timely decisions, and exhibit sound and accurate judgment that could lead to major community or organizational consequences
Ability to oversee numerous projects and initiatives through direction and delegation
Ability to successfully navigate in a dynamic, fast-paced, outcome-driven environment
LEADERSHIP Ability to formulate and initiate policies and procedures that result in a highly effective workforce services of excellence system, with continuous eye towards quality improvements
Ability to develop and interpret budgets, contracts, personnel and financial reports
Ability to effectively manage staff in planning, decision-making, facilitating and process improvement
Have leadership abilities including the ability to effectively work with community, staff, and peers
Demonstrate organizational values in actions, words and attitude of Purpose-Driven, Innovation, Integrity and Fun
Demonstrated commitment to values of diversity, inclusiveness, and empowerment
Possesses a strong business acumen and commitment to service of CSCF staff and community
Understand CSCF, the workforce development system and various programs operated by the organization
Models CareerSource Central Florida’s core values
Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values
PROBLEM-SOLVING Ability to synthesize complex information, analyze data, and forecast trends related to CSCF workforce and the labor market it serves
Ability to establish and maintain effective and cooperative working relationships with a diverse workforce and community
TECHNICAL Extensive knowledge and experience in business and financial practices in either public, non-profit and/or private organizations, along with community program development experience
Strong working knowledge of partnerships, revenue diversity strategies, and business models
Knowledge of public administration principles and practices in Central Florida
Ability to manage a budget effectively and efficiently within a department or division
Provide project focused support to CSCF’s organizational strategic goals and objectives, such as preparing for key internal and external meetings and conducting the necessary follow-up
Proficient in the use of technology, including Microsoft Office applications and web-based platforms
Physical Requirements Tasks involves light physical effort (i.e., some standing and walking, or frequent light lifting of less than 10 pounds); and minimal dexterity in the use of fingers and limbs in the operating of office equipment. Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.
Environmental Requirements This position has a hybrid work schedule that combines remote work and in-office work based on business needs. Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.
Sensory Requirements Some tasks require manual dexterity. Some tasks require visual and hearing acuity. Tasks may involve identifying and distinguishing colors. Tasks require oral communications ability.
CareerSource Central Florida is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, CareerSource Central Florida provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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