Head of Programme Management

Job Summary The Permanente Medical Group Care Experience team is committed to creating meaningful, personalized, and emotionally resonant moments for patients, families, and care teams. We partner with teams across all Northern California medical centers, service lines, and regional departments to ensure that every interaction reflects compassion and excellence.

We lead strategic initiatives that integrate human-centered design, performance improvement and advanced analytics to elevate the care experience across our 4.5 million members.

The Program Manager partners with TPMG teams to implement care experience initiatives, manage the Qualtrics platform, synthesize patient feedback, and support large group meetings - advancing a culture of listening, learning, and continuous improvement.

Manages small-to-medium sized projects/programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of project/program teams by coordinating and monitoring internal and/or external resources. Monitors and identifies project/program risks, issues, and trigger events by executing mitigation plans and strategies. Monitors compliance of project/program activities by ensuring project/program plans and team members adhere to relevant policies and procedures. Assists with reviews of vendor performance levels, ensures service level agreements are met, and supports contract negotiations with vendors.

Listens to, seeks, and addresses performance feedback; helps others adapt to new tasks and processes. Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. escalates issues or risks as appropriate; Manages small-to-medium sized projects/programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Develops, analyzes, and executes less complex project/program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages project/program financials for small-to-medium size programs. Monitors project/program performance to ensure initiatives effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages project/program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Leads the work of project/program team members. Promotes program vision and objectives with project/program team.

Monitors and identifies project/program risks, issues, and trigger events by executing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.

Monitors adherence of project/program activities to policies and procedures by ensuring plans and team members follow KP, departmental, and/or business line policies and procedures.

Ensures the alignment, buy-in, and coordination of diverse stakeholders by building rapport with stakeholder teams, third party vendors, and management; Provides insight to key stakeholders and project/program sponsors by developing goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Assists with reviews of vendor performance levels and ensures service level agreements are met. Supports the contract negotiation process with vendors and reviews project/program invoices submitted by vendors for accuracy.

Knowledge, Skills and Abilities: (Core) Ambiguity/Uncertainty Management

Diversity, Equity, and Inclusion Support

Short- and Long-term Learning & Recall

Knowledge, Skills and Abilities: (Functional) Applied Data Analysis

Change Management

Financial Acumen

Managing Diverse Relationships

Project Management Tools

Quality Assurance Process

Risk Assessment

Strategic Program Management

Minimum Qualifications Bachelors degree from an accredited college or university and minimum three (3) years project management experience OR Minimum six (6) years experience in project management or a directly related field.

Two (2) years of experience working in performance improvement.

California,Pleasanton,Pleasanton Tech Cntr Building E

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri

Job Schedule: Full-time

Flexible

Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: No

Flexible

Worker location must align with Kaiser Permanente's Authorized States policy.

Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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