Head of Operations & Business Management

Drive workforce planning capacity management and staffing optimization strategies to maximize nurse utilization and minimize open patient care hours
Analyze staffing workforce and operational data to identify trends gaps risks and opportunities for improvement
Develop forecasting models dashboards KPIs and reporting tools that support data driven decision making
Partner closely with Nursing Operations Clinical Leadership Talent Acquisition and Operations teams to proactively address workforce supply and patient demand
Identify process inefficiencies and lead operational improvement initiatives that increase productivity scalability and service delivery performance
Establish accountability measures and performance standards for staffing operations
Optimize workflows technology utilization and workforce management practices to improve overall operational effectiveness
Monitor staffing performance metrics and implement action plans to improve coverage responsiveness and utilization
Qualification Requirements 3 years of people management experience within the healthcare industry
Proven experience leading and developing teams with measurable performance goals accountability metrics and performance improvement initiatives
Demonstrated success using data analytics forecasting and operational reporting to drive business decisions and improve outcomes
Strong analytical and problem solving skills with the ability to interpret complex operational data and translate findings into actionable solutions
Experience developing and monitoring KPIs dashboards forecasts and performance reporting
Advanced proficiency with workforce management systems scheduling platforms CRM systems reporting tools and operational technology
Excellent communication and stakeholder management skills with the ability to influence and collaborate across multiple departments
Must reside in New Jersey and be able to travel regularly between our Mount Laurel Howell and Saddle Brook offices
Education Bachelors degree required
Hybrid Compensation & Benefits The target base salary range for this full time salaried position is between 80000 100000 annually Base pay is determined by factors such as work location experience job related skills and relevant education or training In addition to base pay total compensation may include various other forms of pay For employees working 30 hours or more on average per week we offer a comprehensive benefits package including competitive health dental and wellness benefits which begin on your 60th day of employment following first of the month Additionally our 401k plan becomes available after 6 months of employment and 500 hours worked Full time employees only For more information about our total rewards package please reach out to your Talent Acquisition Partner
Equal Employment Opportunity Equal Employment Opportunity Star Pediatrics is an equal opportunity employer Star Pediatrics evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disabilityhandicap status or any other legally protected characteristic

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