Full Time - Client Services Rep

Client Service Rep
Dallas Branch - Dallas, TX 75206
Overview
Position Type Full Time Job Shift Day Education Level High School Category Banking
Description
Summary:
As a Client Service Representative, you play a vital role in our customers experience by providing the highest level of customer service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful CSR will have a friendly personality, enjoy working as a team and will be able to take the initiative and go the extra mile when responding to customers needs.
Essential Duties and Responsibilities:

Providing products and services to fit their unique needs
Opening new accounts and assisting customers as needed
Builds and maintains relationships with customers.
Must clearly understand Armstrong Banking services, discern and interpret customers needs, recommending appropriate product/service through sales or referrals
Positive, professional, proactive in everyday interactions with customers and co-workers
Ability to apply strong critical thinking and problem-solving skills to promptly meet customers needs
Promptly, efficiently, and accurately responds to customers requests, inquiries, or problems
Foster teamwork and collaboration to build solid relationships with co-workers
Qualifications:

• Outgoing personality and excellent customer service skills
• Demonstrate ability to generate referrals
• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
• Must be very flexible and willing to work irregular schedule as needed
• Maintain high level of discretion and confidentiality
• Complies with all regulatory requirements
• 1 year Teller experience required

Long periods of standing or sitting, typing and repetitive motion
Ability to lift and carry cash drawers and coin bags/boxes