Customer Service / Dispatcher - HVAC & Plumbing

Plumbing Dispatcher

This position is in-office in the city of Brea, CA.

Start Time: 10:00am This shift will tend to end around 7:00 pm. We ask that candidates have open availability Monday - Friday, with some Saturdays and OT as well.

Are you a master of multitasking with a knack for communication? Join Service Champions as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.

Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.

Communication Point: Act as the main point of contact for field teams, customers, and management.

Address customer inquiries and resolve issues promptly to ensure customer satisfaction.

Monitor schedules closely and make real-time adjustments to optimize operations.

Strong problem-solving abilities and a customer-centric mindset.

~ Proficiency in basic computer applications and call center software. Health insurance: Comprehensive medical, dental, and vision coverage.

Retirement plan: 401(k) with company match.

Generous vacation, holidays, and sick leave.

Training and development: This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.