Evening Reservationist

The Reservations Coordinator is a critical ambassador of our brand, delivering a seamless and personalized booking experience that reflects Forbes Travel Guide 5-Star standards. The ideal candidate is a polished hospitality professional who thrives in a fast-paced luxury environment, enjoys engaging with guests, and is passionate about creating memorable experiences.
Manage guest reservations, pre-arrival experiences, and special requests to uphold the resorts luxury standards.
Process reservations via phone, email, and online platforms (SynXis, HMS, Revinate, Sertifi, etc.).
Deliver highly personalized and engaging service in all guest communications (phone, email, online channels)
Partner closely with Front Office, Housekeeping, Spa, and Concierge teams to ensure seamless guest experiences
Work under pressure during peak times, ensuring smooth operations.
Knowledge of the English language to effectively communicate with guests, associates, and vendors.
Knowledge of hotel departments and functions.
Strong mathematical and computer skills, with proficiency in Microsoft Office and PMS software.
Ability to lift, push, and pull a minimum of 20 pounds and perform physical activities such as lifting, walking, and handling materials.
Willingness to work evenings, weekends, and holidays based on business needs.
Passion for providing excellent customer service with exceptional organizational skills.
Experience in a luxury hotel or Forbes-rated resort environment.
Bilingual communication skills.
High school education and relevant training and experience required. Knowledge of dining, and local attractions.
OS&E Coordinator New Hotel Opening
The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.
Coordinate all OS&E procurement activities from project initiation through hotel opening.
Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.
Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
Maintain accurate inventory records, asset documentation, and storage organization.
Assist with room and departmental installations, mock operations, and opening readiness activities.
Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.
Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.