Head of Operations & Business Management

Operations SupervisorJoin MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. Our people are at the heart of what we do and how we support our customers. Our Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.How you Will Contribute:Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and developmentManage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coachingPerform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunitiesEnsure accuracy and ongoing system maintenance of route, client and variable stop dataReview daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history fileAssist operations team with projects to improve operational efficiency and service qualityAll other job-related duties as assignedWork to promote MedSpeed team cultureSkills for Success:Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field1-3 years of progressive business experience preferredSuccessful experience applying quality management principlesStrong project management skillsExcellent written and oral communication, strong interpersonal skillsStrong customer relation skills, demonstrated ability to interact with key decision makersProcess-oriented mindset focused on continuous improvement, excellent problem-solving skillsCollaborative work style, able to work well within and across departmentsResult & action oriented with a sense of urgencyRational thinker with the ability to excel in stressful situationsDemonstrated leadership abilityStrong computer skills, Microsoft Office Suite proficiencyOur Commitment to You: MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. This includes medical, dental, and vision coverage; flexible spending accounts; and a 401(k) to help you plan for the future.MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.