Temp- Training Facilitator

Our client is seeking a Training Specialist in Providence, RI! The Training Specialist will be responsible for designing, developing, and delivering a comprehensive training curriculum. This role ensures that employees are equipped to provide a best-in-class customer experience by creating engaging Instructor-Led Training (ILT) modules, job aids, assessments, and e-learning assets. You will continuously refine training materials to align with evolving company priorities, customer service tools, and operational procedures.

Key Responsibilities Develop, plan, and execute training programs, including ILT, job aids, procedure manuals, and e-learning assets

Facilitate training sessions, on-the-job training, workshops, and demonstrations for Contact Center teams

Collaborate with operational and product teams to identify training gaps and future needs

Continuously enhance training materials and methods based on effectiveness and evaluations

Stay up to date with the latest training techniques, learning management systems (LMS), and industry best practices

Build strong internal and external relationships to ensure training programs remain effective and relevant

Education & Experience Bachelor’s degree or at least five (5) years of progressive training experience (Utility experience preferred but not required)

Proven ability to develop and facilitate technical and operational training programs

Ability to absorb complex information from multiple stakeholders and translate it into effective training solutions

Proficiency in Microsoft Office Suite and other related training software

Preferred Qualifications Familiarity with electric and gas policies, processes, systems, and tariffs in Rhode Island

Knowledge of customer experience best practices within a regulated environment

Exposure to Rhode Island regulations and policies

This is a temporary role expected to last at least until the end of the year, possibly longer.