Morning & Weekend Front Desk Receptionist

Front Desk Agent
LaQuinta Inn Atlanta Airport is seeking a dynamic Guest Service Agent. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests. Must be flexible in working morning/ evening shifts, weekends and holidays. Wage is based on experience between $14 and $16 per hour.
Greet guests immediately with a friendly, sincere welcome. Maintain and provide accurate information on and promote hotel facilities.
Maintain cash bank per accounting guidelines. Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
Handle cash, make change, and balance assigned cash bank. Post charges to guest rooms and house accounts using the computer. Provide safety deposit boxes to guests in accordance with established hotel procedures.
Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; High school diploma or general education degree or equivalent combination of education and experience preferred. 1 to 2 years of a brand hotel front desk experience preferred.