Head of Operations & Business Management

A rapidly scaling, private equity-backed provider of building technologies and integrated infrastructure solutions is seeking a Director of Operations to lead one of its largest and most strategically important operating regions in the United States.

The Director of Operations is responsible for the overall operational performance of the division, including field operations, service, installation, production/fabrication, warehouse, logistics, and other operational functions as applicable.

This role leads Operations Managers and frontline leaders while driving accountability for safety, financial performance, customer service, productivity, and operational execution.

The Director establishes operating discipline through standardized processes, performance metrics, workforce planning, and continuous improvement while partnering with Sales, Project Management, Finance, Safety, and other functional leaders to achieve business objectives.

Lead division operations and develop Operations Managers, Supervisors, and frontline leaders.

Ensure labor, equipment, materials, and resources are effectively planned and deployed.

Identify operational constraints, capacity issues, and execution risks and implement corrective actions.

Drive consistent execution of company policies, procedures, SOPs, and work rules.

Financial, KPI & Productivity Management

Manage operational KPIs including labor utilization, overtime, revenue per technician, backlog conversion, schedule performance, productivity, and operational gross margin.

Analyze performance trends, establish corrective actions, and identify opportunities to improve productivity and reduce costs.

Develop manpower plans based on backlog, service demand, project schedules, and business growth.

Develop and implement consistent operational processes, procedures, and management routines.

Identify inefficiencies and lead continuous improvement initiatives.

Ensure effective utilization of scheduling, dispatch, project management, inventory, ERP, and reporting systems.

Support implementation of new technology and operational programs and promote best practices across the organization.

Safety, Quality & Compliance

Champion a strong safety culture and ensure compliance with company policies and applicable OSHA requirements.

Partner with Safety leadership on incident prevention, corrective actions, training, and compliance.

Ensure teams meet company quality standards and customer expectations.

Maintain appropriate controls over inventory, equipment, vehicles, facilities, and company assets.

Partner with Sales and Project Management to align backlog, customer commitments, manpower, and operational capacity.

Recruit, develop, coach, and retain operational leaders while building succession plans and internal bench strength.

Communicate operational risks, staffing needs, performance issues, and improvement plans to senior leadership.

8-10 years of progressive operations leadership experience preferred, with experience in Physical Electronic Security, Division 8 - Doors, Frames & Hardware, commercial construction, specialty contracting, or a related industry strongly preferred.

Experience leading managers and multiple operational functions, including field installation, service, production, warehouse, and/or logistics.

Demonstrated experience managing labor productivity, financial performance, KPIs, workforce planning, and operational improvement.

Proficiency with ERP, field-service, scheduling, project management, and reporting systems.

Bachelor's degree in Business, Operations Management, Construction Management, or related discipline preferred; Safety Performance | Revenue & Gross Margin | Labor Utilization & Productivity | Overtime | Revenue per Technician | Backlog Conversion | Schedule Performance | Operational Expenses | Quality & Customer Satisfaction | Employee Development & Retention | SOP & Process Compliance

This role offers highly competitive compensation, substantial growth/leadership track and - most critically -an agile, progressive, growth-oriented global company culture that consistently puts their employees first.

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