Head of Facility Management

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This position serves as the manager for assigned sites while providing leadership and direction to a team of highly skilled staff in delivering facilities management services in professional office environments, ensuring service delivery meets Service Level Agreements and Key Performance Indicators at the lowest possible cost within prescribed budgets. You will work with Senior Facilities Managers to develop overall facilities team vision while overseeing operational aspects of properties to protect, maintain, and improve client site value. This role contributes to JLL's business objectives by driving continuous improvement in site performance, managing third-party contractors and vendors, transforming operational practices to leverage JLL tools and processes, and acting as primary interface with clients to ensure delivery of committed services while maintaining positive relationships with stakeholders and promoting sustainability awareness to foster culture of environmental stewardship among building occupants supporting organization's sustainability commitments.

Work with Senior Facilities Manager to develop and execute overall facilities team vision while assisting in strategic direction for operations and maintenance teams
Oversee operational aspects of properties to protect, maintain, and improve client site value while conducting routine site inspections to ensure highest quality standards
Drive continuous improvement in site performance while managing third-party contractors and vendors engaged in property operations and maintenance
Develop and maintain positive relationships with Client Managers and Operations teams while serving as primary client interface for service delivery satisfaction
Transform existing operational practices to leverage JLL tools, processes, and best practices while maintaining sites using SLAs and KPIs
Establish safety-first culture by promoting safe work practices, timely training, and best practices while fostering collaborative teamwork environment
Team with Senior Facilities Manager to develop and maintain operating budgets while meeting cost savings targets and managing work within budget constraints
Engage building occupants on sustainability best practices, fostering culture of environmental stewardship and encouraging behaviors that support organization's sustainability commitments
Collaborate with sustainability team to monitor key metrics, identify opportunities for improvement, and drive measurable progress towards organization's sustainability targets

Minimum 5-8 years Facilities Management experience with demonstrated experience managing facilities teams
Experience managing 24/7 operations in fast-paced work environments with superior client relationship management skills
Demonstrated organizational and problem-solving skills with ability to plan and manage within budget and time constraints
Familiarity with various building systems and ability to multitask while working without direct supervision
Experience with CMMS systems and Microsoft Office Suite including Word, Excel, PowerPoint, Outlook
Strong written, verbal, and people skills with collaborative management style
Ability to manage third-party contractors and vendors while ensuring compliance with audit standards
Must be able to provide proof of US Citizenship due to federal government regulations pertaining to secured areas on-site

Bachelor's degree in related field with background in professional office environment facilities management
Experience with strategic sourcing and contracting for maintenance and project services
Knowledge of capital improvement project planning and management with familiarity with JLL tools, processes, and best practices
Understanding of landlord, tenant, and subtenant relationship management
Experience with incident investigation and root cause analysis methodologies
Background in employee development and performance management with experience completing performance reviews and ensuring optimal rollout of CMMS tools
Understanding of promoting culture of diversity and inclusivity for all team members
Knowledge of sustainability awareness and environmental stewardship practices supporting organization's sustainability commitments

We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

On-site –Boston, MA
Personalized benefits that support personal well-being and growth:

Comprehensive Medical, Dental & Vision Care

• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io . California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Accepting applications on an ongoing basis until candidate identified.