Baker/ Bakery Production

Job Title Baker
Department Bakery
General Function Responsible for baking products for orders and to replenish displays, while maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies Partnerships
Customer focused
Reporting Relations Accounts for and reports to District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, Health Wellness Home, and Bakery Department Manager. Positions that report to you include Apprentice Baker, Bakery Designer, Wrapper, and Fryer.
Primary Duties and Responsibilities Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter occurs in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: escorting them to the products they’re looking for; loading or unloading heavy items; making note of and passing along customer suggestions or requests; Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders. Checks orders for the day and sets up a timeline and production schedule.
Inspects incoming products for quality and quantity, e.g., Understands the use and issues related to bakery equipment and follows up on potential maintenance issues. hot racks or knobs in hot water.
Operates as a lead with bakery clerks. Prioritizes orders per customer and department manager request; Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Secondary Duties and Responsibilities Orders supplies and merchandise items for the department (except cake decorating items) as directed by the bakery manager. Reviews current product on the shelf, re‑merchandises the shelf, and removes or recycles outdated products. Writes the department schedule and ensures employees are at work, on time, and finds replacements when necessary in the bakery manager’s absence. Performs other job‑related duties and special projects as required.
Copying data from one record to another, interviewing to obtain basic information, guiding people and providing basic direction.
Education and Experience High school or equivalent experience (department training helpful) and over six months up to one year of similar or related experience.
Visual requirements include vision from more than 20 inches to less than 20 feet, with or without correction, color vision, depth perception, and field of vision.
Frequent exposure to dampness, vibrations, equipment movement hazards, and occasional exposure to cleaning chemicals/solvents. Equipment Used Mixers, proof box, ovens, sheeter, rounder, dishwasher, fryer, telephone, intercom, cash register, label machine, shrink wrap machine, RPM, copy cake machine.
Contacts Deals daily with customers and the general public. Works with suppliers/vendors weekly, and deals with Federal/State Governmental or Regulatory Agencies yearly.
Confidentiality Has access to confidential information including sales.
Salary Anticipated hourly starting wage: $17.00 to $21.25 depending on experience.
We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

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