Head of Strategy & Operations (Remote)

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Cresta is seeking a Deal Strategy & Operations Manager to serve as an individual contributor and strategic partner on our Commercial Strategy & Operations team. Reporting to Raghu Somashekar, this role works closely with Sales leadership, Finance, Legal, Security, and RevOps to structure deals that accelerate revenue while protecting Cresta’s long-term business interests.
This role is based in India, working standard IST business hours (8:30 AM to 6:30 PM), with one late-day meeting or team call per week to stay connected with the broader Commercial Strategy & Operations team.
This is an individual contributor role (no direct people management).
Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions
Build creative deal structures, pricing models, and commercial terms that balance speed, risk, margin, and customer experience
Translate deal data, discount trends, and outcomes into actionable insights
Ensure deal structures align with revenue recognition principles and company financial goals

Drive end-to-end improvements across the quote-to-cash lifecycle
Define business requirements and partner with systems teams on CPQ, CLM, and Salesforce enhancements
Represent Deal Strategy & Operations as a key stakeholder on high-priority cross-functional initiatives
Standardize and document workflows to enable speed and scale

Provide ongoing training to Sales on pricing, deal construction, and quoting with a strong focus on the why behind the strategy
5+ years of experience in Deal Desk, Deal Strategy, Commercial Operations, Revenue Operations, Legal Ops, or Sales Operations
Proven ownership of complex enterprise SaaS deals from quote to cash
Strong Salesforce fluency across quoting, approvals, and deal reporting
Exceptional communication skills with high emotional intelligence; Based in India, working standard IST business hours (8:30 AM to 6:30 PM) with availability for one late-day team call per week

Salesforce Admin experience or certification
Legal, contract management, or pricing strategy background
Prior sales or customer-facing experience

Strong enterprise traction with 20%+ of customers over $1M ARR
Opportunity to operate at the center of commercial strategy and enterprise execution
Competitive compensation, equity, and comprehensive benefits

In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. Any outreach claiming to be from Cresta via other sources should be ignored. J-18808-Ljbffr Remote Services Inc.