Hotel Head Of Housekeeping

Hotel AKA Nomad is seeking a Director of Housekeeping!

The Director of Housekeeping will lead the team through hiring, training, and performance management, maintaining a positive customer-centered approach. Thorough knowledge of housekeeping and laundry operations, conflict resolution skills, and the ability to handle multiple tasks are essential.

Team Member Responsibilities: Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

Develop and implement controls for expense management.

Conduct periodic inventory of guest supplies, small equipment and linen as required.

Utilize labor management tools to schedule and control labor costs.

Schedule labor to flex with forecasted hotel occupancy, F&B activity, and group events.

Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

Communicate both verbally and in writing to provide clear direction to staff.

Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.

Ensure compliance of housekeeping and laundry standard operating procedures and policies.

Operate department pursuant to OSHA requirements and guidelines.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned

Desired Skills: Exceptional leadership, management, and motivational skills, and the ability to manage complex and diverse teams.

Excellent communication skills, with the ability to communicate effectively with team members, guests, ownership and other stakeholders.

Strategic thinking and problem-solving skills, with the ability to identify and address areas of opportunity and potential challenges quickly and efficiently.

Approaches all encounters with guests and Team Members in a friendly, service and solution-oriented manner.

Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.

Required Qualifications: 5+ years management experience, with at least 3 years in housekeeping management.

High School diploma or equivalent required; Bachelor’s Degree preferred.

Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.

Able to resolve guest, supervisor and associate conflicts.

Able to manage multiple tasks at all times and have excellent organizational skills.

Must be willing to “pitch-in” and help co‑workers with their job duties and be a team player with or without reasonable accommodation.

Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long‑range planning.

Command of the English language both written and verbal.

Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.

AKA Hotels + Hotel Residences is a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. Grow with us!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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