Head of Programme Management

Co-Pay Program Manager (ONC Specific)
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.
The Co-Pay Program Manager (ONC specific) will serve as the primary client contact for pharmaceutical program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, this person will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs' strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Market Access Program Manager reports to the Market Access Program Director within Mercalis' HUB Services organization.
Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
Manage the client relationship, gaining trust and building rapport
Manage day-to-day activity of program operations, including supervision of staff
Strong ability to prioritize and manage personal schedule as well as the schedules of others
Directly or through supervisors, drive assigned performance responsibilities of team and team members
Contribute to the analysis and writing of client reports and other deliverables
Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
Presentation of program data, information and insight to internal and external customers on a regular basis
Participate with Hub Services leadership and client team on initiatives to improve process and performance
Travel on a limited basis to and attend related meetings/conferences as required
Participate in interviewing prospective employees, evaluating current employees, and training employees
Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed
Bachelor's degree in relevant discipline or equivalent work experience

• 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role
• Experience reporting on HUB metrics and communicating trends to clients
• Excellent PC skills including Microsoft Office and Internet experience
• Strong technical aptitude and experience working in various CRM software platforms

Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• At Valeris, we don't just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.