REMOTE POSITION / CLAIMS PROCESSOR

Raphael & Associates is a globally recognized third-party claims administrator and independent claims adjusting firm, known for delivering exceptional service. We understand the importance of staying agile in a dynamic market and pride ourselves on tailoring our solutions to meet the unique needs of each client. While the work we do as a claims organization is complex, our mission is clear: to deliver outstanding service, attract and retain top-tier professionals, and leverage industry-leading technology to drive results.

We are looking for a Total Loss Claims Examiner who will be responsible for negotiating and settling vehicular total loss claims. The Total Loss Claim Examiner evaluates and negotiates total loss settlements on a timely basis, documents files in accordance to best practices and coordinates salvage recoveries. We will consider remote candidates for this role.

Guide vehicle owners through the total loss claims process, providing clear communication and timely updates.

Evaluate vehicle damage and determine actual cash value (ACV) and settlement amounts in accordance with policy terms and applicable state regulations.

Negotiate total loss settlements to achieve timely claim resolution.

Monitor and manage expenses associated with total loss claims.

Maintain a claim diary and prioritize pending files to ensure timely follow-up and resolution.

3+ years of experience in 3rd party claims, specifically total loss, transportation.

Proficient is the usage of Microsoft Office, claims management software and vehicle valuation tools.

Ability to effectively negotiate claim settlements while managing costs.

Maintain detailed claim files and ensure all actions follow State Fair Claims Practices Acts and other regulatory standards.

Develop in-depth understanding of insurance policies and industry regulations.

Strong data analysis and report-writing skills for accurate, detailed documentation.

performance-based incentives

comprehensive medical

dental

life insurance

We are committed to building an equitable, collaborative and diverse workforce throughout our organization by providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, terminations, promoting, transferring, compensation, benefits, training, leave of absence, and other terms, conditions, and benefits of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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