Remote- Systems Engineering -

Full-time
Auxiom's Systems Engineer supports all managed services clients across four connected areas: designing solutions, delivering the projects that implement them, keeping infrastructure healthy through preventative work, and handling the complex issues the Service Desk periodically escalates. The Systems Engineer works in a client-facing capacity to analyze, diagnose, implement, troubleshoot, and maintain critical IT infrastructure, specializing in server infrastructure and cloud applications. Auxiom's engineering team is small and its members are versatile, so the balance among design, delivery, and escalation shifts with what clients need. Serve as the escalation point for complex Service Desk and Managed Services incidents, service requests, and changes involving servers, applications, and SaaS.
Perform root-cause analysis, including writing reports on cause and remediation.
Participate in a weekly after-hours on-call rotation for escalation support, every 4-6 weeks.
Project Delivery & Execution
Deploy new systems and applications, including server hardware and virtual machines.
Implement client security applications, including Duo, BullPhish, Avanan, SentinelOne, and Datto backup system deployments.
Configure monitoring for implementation and removal of server and network infrastructure.
Assess client environments and design solutions that fit their business needs, budget, and risk profile.
Create SOP documentation for professional services project deployments.
Mentor technicians and associate engineers, continuously expanding technical knowledge across the team.
Internal IT Operations
Complete system maintenance and updates for all Auxiom systems, including servers, cloud applications, networking, and firewalls.
Manage the Orion monitoring system, acting as the application champion and owner.
Manage the internal Auxiom inventory for computers and systems.
Project deliverables are completed on time, at a rate of 95% or better.
Post-implementation rework stays at or below 5% of deployments.
5+ years of helpdesk engineering or systems administration experience.

• 5+ years of hands-on experience with Windows Servers, Microsoft 365, and Azure AD.
• 5+ years of experience deploying and supporting enterprise-level environments, including servers, networking, virtualization, and cloud services.
• Superior fault analysis, strong troubleshooting, diagnosis, and organizational skills.
• Excellent customer service skills and a desire to increase knowledge of cloud technology, virtualization, and networks for enterprise-class solutions.
• Ability to translate a client's business requirements, budget, and risk tolerance into a technical solution, and to explain the trade-offs to a non-technical audience.
• Strong technical writing skills - proposals, scopes of work, and roadmap documents a client can act on and a delivery team can build from.

Understanding of routing, switching, firewall, and other enterprise network equipment and systems.
Knowledge of VMware vSphere, VMware vCenter, APC, and enterprise server and storage hardware.
Microsoft Windows Server 2016-2022 administration experience.
Microsoft 365 administration, including Azure AD synchronization.
Microsoft Active Directory and Group Policy creation.
Microsoft PowerShell experience.
Duo Security experience, including setup and configuration of MFA and single sign-on.
Cloud-based spam filtering experience; Working knowledge of network security technologies such as EDR products, Duo Security, spam filters, and SIEM.
Ticketing and remote management tools experience (AutoTask, IT Glue, Datto).
Experience designing server, virtualization, and cloud infrastructure solutions, including sizing, capacity planning, and licensing implications.
Ability to estimate effort and materials for a proposed solution accurately enough to support scoping and pricing.
Network+, Server+, or similar certification required.
VMware, Microsoft server environment, and MS365/Azure AD certifications, or the ability to complete them within 6 months.
Basic Linux server administration skills; SolarWinds Orion Network Performance Monitor platform experience.
Primary work area is a controlled office environment or remote work from home. This position works in the Rochester office with some flexibility to work from home at times.
Requires the ability to read, write, and speak English.
This is a full-time, salaried, exempt position.