Head of Learning and Development / L&D

Summary As the Learning and Development Manager, you will lead our Learning and Development initiatives to enhance the skills of our workforce in selling high-end jewelry. You will be responsible for developing, implementing, and managing training programs that align with our organizational goals, focusing on content development, colleague evaluation, and training implementation.

Responsibilities Develop and facilitate training solutions for high-end fine jewelry.

Design and deliver engaging training modules for new hires and ongoing development.

Educate teams on product details including materials, craftsmanship, sourcing, and care.

Train in luxury consultative selling techniques and closing high-value sales.

Track training effectiveness through KPIs such as conversion rates and client retention.

Design, develop, and maintain training materials for high-end fine jewelry.

Deliver training materials that are field-based, web-based, and classroom-based.

Identify and correct areas of concern to increase sales.

Create clear instructional materials and documentation.

Continuously assess and improve training programs based on feedback and performance metrics.

Travel for events or onsite training.

Develop and conduct Train the Trainer programs for Jewelry Brand Ambassadors.

Requirements 7+ years of experience with a bachelor's degree or equivalent.

Training knowledge in luxury fine jewelry and/or watch industry required.

Proven ability to build and execute Learning and Development strategies.

Great presentation skills and knowledge of high-end jewelry qualities.

Exceptional communication, project management, and problem-solving abilities.

Excellent organizational skills with attention to detail.

Excellent command of the English language.

Ability to work independently and collaboratively in a fast-paced environment.

Passion for jewelry, timepieces, and learning and development.

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