Head of Operations **URGENT**

Posted Sunday, August 16, 2026 at 5:00 AM

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Benefits of joining Impact Fire Services
When you join Impact Fire you will receive:

Pay is on a weekly cycle, every Friday

Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

Company paid short and long-term disability

Immediately vested in our 401(k) company match

Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.

Robust training opportunities with company reimbursement upon achieving required licensing

Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

Opportunity to work alongside some of the best talent in the fire protection industry

Managementoperations for Impact Fire Services.Work to achieve the financial, operational and customer satisfaction goals established by the District General Manager.

This position is a local operations management position that reports to District General Manager. The Operations Manager is responsible for ensuring the effective operation of the applicable division(s). The Manager will supervise technical and administrative personnel to achieve financial or operational goals. The Manager will be responsible for ensuring customer satisfaction, and responsible for ensuring a safe working environment for technical personnel and ensuring personnel are properly trained.

Work with the General Manager and other managers to develop financial and operational goals

Ensure the effective operation of the Division, and the efficiency of personnel.

Establish productivity goals for the technical and administrative goals that fit in with the tactical priorities of the division.

Lead the technical and administrative personnel in providing a high level of customer service

Learn and ensure compliance with all applicable industry codes

Protect the company’s assets

Perform any other tasks assigned by the General Manager or Managing Member

Minimum of 3 years related operational management experience either in the fire protection industry or the commercial customer service business.

Knowledge of NICET requirements in the industry or equivalent training from manufacturers or institutions.

Established knowledge of all product lines and services offered by Impact Fire Services.

Competency with the Microsoft Office Suite and the ability to quickly learn the Company’s information systems applications.

Ability to work flexible hours including weekends, to meet customer requirements.

Willingness to travel out of town including overnight lodging.

Demonstrate a high level of customer service.

A four-year college degree in management or business administration or comparable experience is a plus

Industry licensing or certification of competency with fire alarms and commercial sprinkler systems

We look forward to talking with you about career opportunities with Impact Fire Services.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

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