Customer Service Care Advocate

Service Excellence Advocate
The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.
Customer service experience in a hospital setting is preferred

High School Diploma required
Bachelors preferred
Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor's degreePreferred speaks Spanish/ability to translate medical information
Significant Patient Advisor/Advocate experience in a healthcare setting may be considered in lieu of licensure/certification.