Service Concierge Customer Support Position
Seaport Hotel
You will play an important role in the perception of our service quality, with the opportunity to go well beyond guest expectations of superior service. Supporting all services in the Hotel lobby, the friendly atmosphere you and the lobby team create will help ensure guest satisfaction and their intent to return, which will maximize revenue and serve as your benchmark of success. You will report directly to the Concierge Manager with indirect reports to the Guest Services Manager on Duty and the Director of Guest Services.
The operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all team members may be required to work extended shifts and additional days based on business demands.
Maintain updated knowledge of city events, restaurant recommendations and regional tourist and travel information
Responsible for practicing, managing, and promoting our Mission and Values so that it becomes an intricate part of the everyday operations.
booklets, guides, maps, brochures, and front office stationery.
Rotate job with positions located in hotel on a regularly scheduled basis.
Competes any duties and projects assigned by Chef Concierge.
Prior concierge, guest services, or related experience.
Exceptional customer service skills along with great problem-solving skills.
Computer experience required.
Additional languages preferred.
In addition to the performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Chef Concierge / Director of Guest Services based upon the requirements of the hotel.
Adhere to hotel rules and regulations for safe and efficient operations.
At least 1-year Hotel Operations experience
Previous Front Office experience in an Upscale or Luxury property preferred
Previous customer service and comprehensive computer experience
High School diploma, general education degree or international equivalent preferred.
College degree or equivalent work experience
Language Skills:
Fluency of the English language is strongly preferred.
$17.25 per hour
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