Head of Client Support Services

Company Overview Upchurch is a rapidly growing , full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions , establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support— helping clients maximize building performance, energy efficiency, and equipment lifespan .
The Service Manager is responsible for overseeing and managing the delivery of mechanical services for commercial clients. This role ensures that all service projects are completed efficiently, safely, and within budget. The ideal candidate will have a strong background in mechanical construction, HVAC and/or Plumbing Service, excellent leadership abilities, and a focus on customer satisfaction. This position requires collaboration with clients, service technicians, and other departments to maintain high service standards and promote continuous improvement.

Manage and oversee all aspects of commercial service operations, including HVAC,
plumbing, and other mechanical systems.
• Coordinate service schedules, dispatch technicians, and ensure timely project
Monitor project budgets, control costs, and ensure profitability.
• Develop and maintain strong relationships with commercial clients, addressing
concerns, and ensuring customer satisfaction.
• Supervise and mentor service technicians, providing guidance, training, and
performance feedback.

• proposals for service contracts.
• Manage emergency service calls and ensure appropriate resource allocation.
• Ensure proper maintenance and inventory of service tools, vehicles, and equipment.

Bachelor’s degree in construction management, mechanical engineering, or related
field (preferred).
• 10+ years of experience in mechanical services or commercial construction, with at
least 5 years in a management role, is preferred.

• Strong knowledge of HVAC/Plumbing and mechanical systems in a commercial setting.
• Proficiency in project management software and Microsoft Office Suite.
• Ability to handle multiple projects simultaneously and work well under pressure.
• Valid driver’s license and ability to travel to various job sites.

Health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for professional development and certification assistance.
We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.