Head of Operations **URGENT**

Job Summary The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

Key Performance Indicators Customer Satisfaction & Retention

Team Safety Performance

Service Cost Control (fleet maintenance, materials & supplies, hourly time management)

Responsibilities Oversee ongoing technician training, coaching, development, and regular cadence of accountability.

Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.

Review and evaluate ongoing technician performance (via ride‑along and audit).

Respond diligently and compassionately to customer concerns.

Ensure overall service quality to maximize customer retention.

Fill in periodically on customer appointments to help close any temporary staffing gaps.

Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.

Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.

Monitor and maintain inventory levels of pest / termite control and home services products.

Ability to build rapport easily and establish trust with customers and employees.

High school diploma (or GED); maintain licenses/certificates as required by federal, state, and/or local regulations.

ensuring vehicle and other equipment is maintained and kept clean.

Wearing personal protective equipment, including OSHA‑compliant respirators.

Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold).

Flexibility with working hours, including some evening and weekend work, a rotating on‑call schedule, and extended (50‑60hours/wk) schedule during peak season.

Travel up to 100% of time within assigned territory(s).

Benefits Professional and Personal Growth – multiple avenues to grow your career.

Training and development programs available.

Tuition Reimbursement benefits (for FT colleagues).

Health and wellness – medical, dental, vision, disability, and life insurance plus more.

401(k) retirement plan with company‑matching contributions.

Work‑life balance – vacation days & sick days, company‑paid holidays & floating holidays.

Immediate benefits for full‑time colleagues.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. possibly including Workday, Loop, and HireVue.

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