Medical Receptionist - Primary Care Office

Medical Office Receptionist

Cookeville, TN ( • Medical Records/Receptionist

Full-time

Valor Healthcare is looking for a passionate Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Cookeville. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off and a weekday schedule.

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience.

· Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Actively assists with the administrative support related to patientcare.

Check patients in and/or out of the clinic.

Schedule clinic appointments.

Answers phones and timely relays messages.

Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.

Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines. • Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.

Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.

High School Diploma/GED or equivalent education

Strong computer skills, EMR experience preferred

Demonstrated high quality customer service & organization skills

Minimum, 1-year experience in a clinical or call center environment (preferred).

Must be credentialed and remain in good standing through the Veterans Health Administration (VA).

and in ACLS as specified by individual VAMC contract

Proficiency in written and spoken English.

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.