Head of Programme Management

Job Description Maybelle Center is the Community Health Organization working together with neighbors in downtown Portland to reverse the root causes of social isolation. We promote social health by helping create a sense of belonging with adults facing the stigmas of mental health and financial poverty through our neighborhood programs, affordable housing and assisted living services. Specifically, the Neighborhood Programs Team (NPT) engages individuals residing in dozens of affordable housing buildings in Old Town/Downtown Portland, including providing resident services for Macdonald West Apartments. We focus on fostering spaces and programming that emphasize feeling welcomed and included, seen and heard, and valued. We help individuals access essential needs, rise above obstacles, and find belonging within a connected community.SUMMARYThe Neighborhood Programs Director leads a collaborative team that is developing and maintaining programs and approaches that address people's basic need to belong. Through this lens, the Director stewards the myriad creative and collaborative opportunities for Maybelle Center Members, staff, and volunteers to experience connection, inclusion, and belonging.The Director is responsible for the operational success of Maybelle Center Neighborhood Programs ensuring seamless team management and development, program innovation and delivery, and program assessment and evaluation. In addition to leading the Neighborhood Programs Team, the Director also serves on the organization's leadership team and builds strong partnerships with relevant community and neighborhood organizations, community partners, and industry leaders to advance Maybelle Center's mission. This is a Full-time, Exempt, Monday through Friday position with flexibility for one day remote (up to 20%).Effectively plan projects from start to completion involving deadlines, milestones, processes, and evaluation.Work closely with staff to develop and manage program budgets and resources.Understand and monitor the implementation of the Resident Support Services Contract for the Mac-West Apartment buildingBe aware of and monitor all contracts and MOUs with program contractors, higher education institutions, and social service partners.Recruit, hire, and oversee initial new hire training and ongoing training /development of all neighborhood programs staff.Regularly use and coach staff in key principles and practices for the team's communication with each other and the people we serve.Lead and work closely with staff to develop objective performance measures across programs and program positions, to ensure consistent, high-quality impact, assessment, evaluation, and goal setting.Act as the "super user" for the Neighborhood Program Teams relational database (Salesforce). Serve as the liaison with the database administrator, be the primary trainer and report generator for neighborhood programs staff.Instill a culture of accountability by modeling effective supervision and reinforcing individual and organizational performance standards across departmental staff and teams.Adhere to all policies and procedures; Reporting on program performance and progress to executive leadership and board membersActively bridge relationships and programming across the organization.Community EngagementServe as a subject matter expert, maintaining current knowledge of social services research, best practices, and trends to inform organizational strategy, program development, and service delivery for Maybelle Center and the diverse populations it serves.Initiate and maintain strong relationships with city, county, and state agencies and non-governmental organizations that provide essential funding and/or services to the people Maybelle Center serves.Work with Development staff and grant writer to provide timely information, data, ideas and reports.OtherProgram delivery and development as neededOther duties as assignedQUALIFICATIONS/ REQUIREMENTSBachelor 's degree preferred with 5+ years nonprofit program leadership experience in social services, social health, community health, or social work; Extensive experience serving and working directly with people experiencing urban poverty and ongoing mental health and/or physical health challenges with a commitment to practicing harm reduction principles.Demonstrated experience building psychologically safe, high-performing teams where diverse voices are valued, systemic barriers are actively dismantled, and co-workers feel a sense of belonging.Strong project and program management skills; managing multifaceted projects resulting in measurable successes, program growth and improvement.Experience hiring, training, and supervising staff.Proficient in using technology to support management reporting and decision-making.Excellent at learning and enthusiastic about using client relationship databases, like Salesforce, to support effective data-informed program decisions and evaluation goals.Highly competent in Microsoft Office Suite; excel for data analysis and reporting.Preferred experience with peer and mentor-driven programming.Preferred experience with event and annual planning.Preferred experience using Salesforce.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions listed above.Frequently required to sit for extended periods as much of the work involves computer use, attending meetings, and administrative tasks.The role will involve attending off-site meetings and organizational events.BENEFITS/PERKSHealth insurance (paying 100% of the employee's health premiums, and dependent coverage options)Employer Paid Life and Disability Insurance401(k) available upon 60 days of service and matches employee contribution $1/$1 up to 4%Monthly Tri-Met or parking pass in lot across the streetGenerous PTO policy (10 paid holidays and over 6 weeks of Paid time off)Employee Assistance ProgramFlexible Spending AccountMeal provided while on site during work shift.COMPENSATION AND SCHEDULESalary Range- $108,000- $115,000Schedule- Full-time, Monday through Friday, exempt position, with flexibility for one day remote. (remote permitted up to 20%).To Apply: Applicants are required to provide a Cover Letter articulating your fit for the position*All applications will be reviewed upon receipt, and position will remain open until filled.Note to Potential Candidates: Studies have shown that women, trans, non-binary, BIPOC, and other candidates from most-impacted communities are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that is welcome. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other protected characteristic. View all employment opportunities at : you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on us.fitly.work.