Field Service Engineering

The Field Service Engineer is a hands‑on technical expert who installs, calibrates, and services imaging and clinical networking equipment in the field. You’ll troubleshoot issues, perform preventative maintenance, and deliver fast, reliable solutions in customer environments. This role blends strong technical skill, customer interaction, and independent fieldwork to keep critical systems performing at their best.

At Delta Medical Systems , we are collaborative, empowered, and purposeful. You’ll grow personally and professionally as you help transform care delivery and patient experience. This position does require you to travel throughout your assigned territory in Minnesota to service customer sites. Occasional overnight travel.

Employment is contingent upon successful completion of a pre‑employment drug screen and ongoing compliance with hospital vendor credentialing requirements.

Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on service reports

Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.

Perform necessary administrative duties accurately.

Install, calibrate, and service Imaging and Clinical Networking equipment at customer sites.

Perform routine service, modifications, preventative maintenance, and compliance testing per manufacturer specifications.

Complete all assigned PMs, Modifications, Installation Calibrations prior to any past‑due dates. Keep service call notes and status updated throughout the call. Enlist help if needed.

Proactively look in the Delta database for any service calls to take over when other CSEs cannot complete them by due dates (teamwork focus).

Proactively seek product knowledge, service knowledge, and training.

Complete office paperwork, parts management, and dispatch requirements accurately and timely.

Comply with all company policies and procedures.

Communicate customer requests/feedback to appropriate personnel to improve quality of service.

Communicate all sales and service leads to the appropriate AE or Service Manager.

Perform all responsibilities of a Customer Service Engineer as outlined in the quality management system.

Support Delta Medical Systems quality policy through compliance with quality management system documentation.

Comply with and adhere to all customer site requirements, which may include certain vaccinations.

Bachelor’s or Associate's Degree in Electronic Engineering, Biomedical Engineering Technology, or other technical electronics discipline, military equivalent, or 2+ years related work experience.

Excellent communication, organizational, and computer skills.

Valid driver's license, ability to drive independently day and night, in different weather conditions, and good driving record.

Strong competency in instrument systems technology to include mechanics, electrical, and software technology

Experience with electronics, hydraulic and pneumatic systems

Be proficient in the use of tools, service test equipment, diagnostic software

Excellent customer relations skills.

Team members must be comfortable using ladders, step stools, and other access equipment to reach elevated work areas while following all safety protocols.

The role also requires safely lifting, carrying, or moving up to 65 pounds, often without assistance.

The employee is occasionally exposed to moving mechanical parts, outside weather conditions, risk of electrical shock, and vibration.

401(k) retirement plan with company match

Excellent vacation policy, including paid family leave, paid holidays

Comprehensive and affordable insurance package including medical, dental, vision

Company paid: short-term disability, long-term disability, and life insurance/AD&D

Company car, if qualified, or mileage reimbursement

Corporate based tech support

Initial on the job training and ongoing OEM product training

Tools and test equipment supplied and updated

Relocation assistance, if required